Jasmine Brierty
Perth,WA
Summary
Detail-oriented individual with exceptional communication and stakeholder relationship management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Client Partner (account manager)
Sonic HealthPlus
01.2024 - Current
- Account management of national occupational health contracts and service delivery
- Implementation of new business acquisitions, propositions, sales methods and liaisons
- Business sales and development
- Responding to tenders of various market segments
- Source and leverage opportunities through strong market knowledge
- Assisting in mentoring and supporting my team to achieve company goals
Client Partner Support Officer
Sonic HealthPlus
01.2023 - 01.2024
- Providing efficient and professional support within the client partner/business development team
- Running/managing the nation wide info mailbox for both internal and external communications
- Strong administration tasks and communication methods including phone, email and face-to-face
Customer Service Officer Level 2
Transurban
07.2022 - 11.2022
- High standard of second level support to the customer base of Linkt account holders/toll road users, including high level commercial accounts
- Investigated and follow up on inbound phone call and email enquiries to provide a resolution at first point of contact
- Administrative duties required and a strong attention to detail, especially when liaising with internal stakeholders of the company
- Left due to family reasons
Customer Service Consultant
Tabcorp
03.2021 - 06.2022
- Level 1 contact centre for The Lott customers where I answered anywhere between 30 to 80 inbound calls a day regarding lottery, sporting and betting enquiries
- Worked across multiple software’s and systems including the verification of customers
Merchandise Hostess in Orlando, Florida
Walt Disney World
08.2019 - 03.2020
- Visual merchandising of the largest Disney store in the world
- Progressed to the position of ‘Floor Coordinator’ within 6 months of employment
- Strong guest interaction and communication
- Participated in Epcot signature event ‘Festival of the Arts’ within the events team – managing and liaising with globally renown artists and organizing their schedules
Communication and Events Coordinator
Regional Development Australia – Peel region
06.2018 - 07.2019
- Responsible for organizing local events and government meetings
- Market research on the aged care community in the Peel region
- Writing and distributing media releases and a monthly community newsletter
- Social media monitoring and basic administrative tasks
Advantage Pharmacy Falcon
01.2014 - 01.2018
- From 2014 through to 2018 I worked at Advantage Pharmacy Falcon where the foundations of my customer service skills were built
Education
Bachelor of Commerce - Marketing And Public Relations
Curtin University
Perth, WASkills
- Relationship building and management
- Effective customer communication
- Business relationship cultivation
- Solution management
References
Shaun Douglas
Client Partner - Sonic HealthPlus
0420 894 473
Timeline
Client Partner (account manager)
Sonic HealthPlus
01.2024 - Current
Client Partner Support Officer
Sonic HealthPlus
01.2023 - 01.2024
Customer Service Officer Level 2
Transurban
07.2022 - 11.2022
Customer Service Consultant
Tabcorp
03.2021 - 06.2022
Merchandise Hostess in Orlando, Florida
Walt Disney World
08.2019 - 03.2020
Communication and Events Coordinator
Regional Development Australia – Peel region
06.2018 - 07.2019
Advantage Pharmacy Falcon
01.2014 - 01.2018
Bachelor of Commerce - Marketing And Public Relations
Curtin University
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