Jasmine Carson
Pimlico,QLD
Summary
Qualified in Business Administration with extensive customer service experience, I am a proactive professional skilled in building positive relationships, effective communication, and supporting team needs. Experienced in managing multiple priorities, streamlining processes, and using business software to deliver responsive and efficient support, I am committed to providing exceptional service and contributing to a welcoming, productive environment. Adaptable and detail-oriented, I thrive in dynamic settings and am eager to bring my customer-focused approach and administrative expertise to a forward-thinking team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Coordinator
Underground Power Development
08.2024 - 01.2025
- Manage business systems and software to maintain project schedules and optimize workflow.
- Prepare and submit applications and electrical design packages to ensure timely project completion.
- Review and analyse technical documents and drawings to verify compliance with quality standards and regulations.
- Liaise with site inspectors, stakeholders, clients, and subcontractors to address inspection-related inquiries.
Project Coordinator
Underground Power Development
03.2023 - 08.2024
- Manage business systems and software to maintain project schedules and optimise workflow.
- Respond to emails and correspondence to facilitate communication and improve business processes.
- Coordinate the preparation and maintenance of documents, work instructions, manuals, and project reports.
- Act as a liaison between engineers, draftspersons, and clients to ensure effective communication and collaboration.
- Facilitate meetings with clients and stakeholders to communicate project progress and technical information.
- Authored and implemented the organisation's archiving and records policy.
Customer Service Representative
Richmond Newsagency
10.2021 - 12.2022
- Process sales of lottery products, newspapers, magazines, and other retail items.
- Receive deliveries, check stock levels, rotate products, and restock shelves.
- Deliver newspapers to customers within the local area.
- Display advertisements and highlight offers and promotions to customers.
- Check and update product prices, ensuring accurate labelling.
- Balance the cash register at the end of each shift.
Governance Coordinator
Mornington Shire Council
01.2020 - 10.2020
- Responded to emails and correspondence to facilitate communication and improve business processes.
- Maintained schedules for the Chief Executive Officer and Mayor's meetings.
- Provided comprehensive support to executives by running errands, managing mail, scheduling appointments, and arranging transportation and accommodation.
- Developed and maintained office systems to streamline documentation processes.
- Took minutes and dictation at meetings.
- Coordinated travel arrangements and plans for the Chief Executive Officer and Mayor for out-of-town functions.
- Managed and updated community notices and announcements via the organisation's Facebook page.
- Organised and attended meetings, including preparing relevant documents and reports.
Human Resources Officer
Mornington Shire Council
05.2018 - 04.2019
- Managed employee records efficiently and accurately.
- Supported the onboarding process for new employees.
- Enhanced team knowledge and productivity through training, supervision, and guidance on best practices and regulatory protocols.
- Collaborated with senior leadership to develop and implement corporate and HR policies and procedures.
- Reviewed existing policies to recommend improvements for work productivity, recruitment, hiring, and talent management.
Retail Sales Assistant
Gununamanda Limited
06.2017 - 02.2018
- Mentored new team members on POS system operation, customer service techniques, and sales targets.
- Reconciled cash drawers at the start and end of each shift, resolving discrepancies and errors.
- Maintained composure and professionalism in tense situations involving upset or angry customers.
- Ensured safety and efficiency by regularly cleaning and organising work areas.
Customer Service Representative
Airside Logistics
11.2015 - 02.2016
- Assisted passengers at ticket counters and gate areas by issuing tickets, checking baggage, and assigning seats.
- Verified identification and travel documents to ensure efficient boarding and on-time departures.
- Used airline computer systems to generate tickets and boarding passes.
- Resolved customer inquiries, requests, and complaints by assessing individual situations and applying appropriate resources.
- Operated the PA system to communicate flight information and announcements.
- Delivered exceptional customer service through active listening and effective interpersonal skills.
Customer Service Agent
Qantas Airways
03.2014 - 11.2015
- Assisted passengers at ticket counters and gate areas by issuing tickets, checking baggage, and assigning seats.
- Verified identification and travel documents to ensure efficient boarding and on-time departures.
- Used airline computer systems to generate tickets and boarding passes.
- Resolved customer inquiries, requests, and complaints by assessing individual situations and applying appropriate resources.
- Operated the PA system to communicate flight information and announcements.
- Delivered exceptional customer service through active listening and effective interpersonal skills.
Education
No Degree - Bachelor of Nursing Science
James Cook University
QLDCertificate - Queensland Education (QCS)
Peace Lutheran College
Cairns, QLD11-2015
Certificate - Cert III in Business Administration
Skill360 Australia
Cairns, QLD11-2015
Certificate - Advanced Xero And Myob
The Career Academy
Townsville, QLD10-2025
Skills
- Teamwork and Collaboration
- Meeting and Event Coordination
- Schedule and Time Management
- Policy Development and Implementation
- Archiving and Document Management
- ERP and Financial Software Proficiency
- Problem Solving and Critical Thinking
- Adaptability and Flexibility
Certification
- Blue Card (Working with Children Check - QLD) issued by Blue Card Services, valid until September 2028
- Criminal History Check Certificate issued by Clear to Work Australia, valid as of August 2025
Timeline
Technical Coordinator
Underground Power Development
08.2024 - 01.2025
Project Coordinator
Underground Power Development
03.2023 - 08.2024
Customer Service Representative
Richmond Newsagency
10.2021 - 12.2022
Governance Coordinator
Mornington Shire Council
01.2020 - 10.2020
Human Resources Officer
Mornington Shire Council
05.2018 - 04.2019
Retail Sales Assistant
Gununamanda Limited
06.2017 - 02.2018
Customer Service Representative
Airside Logistics
11.2015 - 02.2016
Customer Service Agent
Qantas Airways
03.2014 - 11.2015
No Degree - Bachelor of Nursing Science
James Cook University
Certificate - Queensland Education (QCS)
Peace Lutheran College
Certificate - Cert III in Business Administration
Skill360 Australia
Certificate - Advanced Xero And Myob
The Career Academy
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