Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Jasmine Chew
Timeline
Generic

Jasmine Chew

Ormeau Hills,QLD

Summary

Motivated Administration Assistant with 10 years of experience offering office support in Wholesale industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

15
15
years of professional experience

Work History

Administrative Assistant

Taipan Sea Produce
South Auckland
05.2013 - 12.2023
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Answered questions from customers regarding products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed database systems containing customer contact information.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.

Bakery Assistant

Pak N Save
West Auckland
03.2009 - 07.2012
  • Washed preparation utensils, tools and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Maintained a clean and sanitary work area throughout the day.
  • Restedock shelves with freshly made products.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Personalized cakes by writing desired words or adding other customizations.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Organized storage areas to ensure efficient use of space and easy access to items needed for production.
  • Served customers at the front counter by providing product information and taking orders.
  • Labeled bakery items by inputting data into digital weighing machine.

Education

National Certificate - Professional Cookery

North Shore International Academy Albany
Auckland
12-2008

Skills

  • Data Entry
  • Check Processing
  • Database Management
  • Invoice Processing
  • Appointment Scheduling
  • Filing
  • Multi-Task Management
  • Customer Service
  • Administrative Support
  • Credit Checks
  • Administrative Operations

Accomplishments

Earn a leadership role in my previous company.

Languages

English
Elementary
Chinese (Mandarin)
Elementary
Chinese (Cantonese)
Elementary

Affiliations

To volunteer help school events

To explore during holidays with family

To do exercise with kids

To search good recipes to feed my family

Jasmine Chew

Excellent customer communication skills

Problem Solving

Independently

MYOB Business Software

Timeline

Administrative Assistant

Taipan Sea Produce
05.2013 - 12.2023

Bakery Assistant

Pak N Save
03.2009 - 07.2012

National Certificate - Professional Cookery

North Shore International Academy Albany

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Jasmine Chew