Jasmine Delany
Wantirna,Australia
Summary
With a diverse background spanning small business ownership in the dog training industry, customer service, administration, and medical reception, I bring a well-rounded and adaptable approach to every role I undertake. I’m passionate about helping people, whether coaching clients toward their goals, supporting patients in a clinical setting, or ensuring smooth day-to-day operations. My strengths lie in communication, organization, and problem-solving, and I thrive in dynamic environments where I can contribute positively, learn quickly, and deliver exceptional service.
Overview
15
15
years of professional experience
Work History
Owner Operator
Mis Mannered Pups Dog Training
01.2019 - Current
- Manage all aspects of the dog training business, including marketing, website building, scheduling, and managing finances.
- Build strong relationships with clients, fostering trust and loyalty.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Implemented effective financial management practices, improving cash flow and profitability.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates to prevent injuries or accidents.
- Managing a busy schedule and multiple clients requires strong organizational skills.
- Excellent problem-solving, and time management skills.
- Understanding business principles.
- Maintain accurate records of dog training progress and client interactions.
- Prioritize the safety and well-being of dogs and owners during training sessions.
- Develop tailored training plans and deliver comprehensive dog training programs, including basic obedience, advanced skills, and behaviour modification.
BAR WAITER/ BISTRO WAITRESS/ KENO & TAB GAMING ATTENDANT
TALLAI GOLF CLUB
08.2019 - 11.2019
- Operate Keno/ TAB for customers
- Ensure all tables receive their drinks and food as requested
- Demonstrate a perfect knowledge of all beverages served in the bar
- Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents
- Maintain cleanliness of the bar and stores to Health, Safety and Hygiene standards at all times
- A warm personality, attentive and smartly presentable
- Ability to work under pressure
- Committed to delivering high levels of customer service
- Shut down of tills at the end of shifts
HEAD DOG TRAINER/ ADMIN MANAGER
GOLD COOAST DOG TRAINER
05.2016 - 01.2019
- Creating new inquiry tracking systems & protocols
- Managing of all incoming business-related inquiries’ including media related inquires.
- Provide strategic recommendations and solutions.
- Project Management to resolve project issues and improve quality.
- Managing staff, providing training, development & monitoring.
- Running group classes of up to 6 clients
- Puppy & Dog training development.
- Instructing Clients 1on1 over a prolonged program.
- Attended events to supervise, perform, educate or for TV & newspaper media.
- Resolving Complaints
- Rostering Staff
ADMIN / WEIGHBRIDGE OPERATOR & CASHIER
SIMS METAL MANAGEMENT
01.2011 - 05.2017
- Customer Service
- Occupational Health & Safety Procedures
- Complaint Management
- Bank Reconciliation accounts receivable
- Cash handling
- Banking
- Data Entry
- Drug & Alcohol Management 2012
- First Aid Certificate 2011& 2014
- Safety in the workplace
- Weighbridge operations National Measuring Institute Geebung
Pharmacy Assistant
Gold Coast Hospital
04.2010 - 05.2011
- Kept pharmacy counter and related areas clean, neat and organized.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacy staff with preparing medications and filling orders.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Received incoming supplies and stocked in correct locations.
- Answered questions regarding medication instructions and usage.
- Input patient information into computer system for prescription orders.
Education
Cert 4 - Animal Companion Services
DELTA
01.2019
SITHFAB002 - RESPONSIBLE SERVICE OF ALCOHOL
01.2019
SITHGAM001 - RESPONSIBLE GAMBLING SERVICES
01.2019
DRUG & ALCOHOL MANAGEMENT
SIMS METAL MANAGEMENT
01.2012
Skills
- Client feedback management
- Customer Service
- Teamwork
- Cash management
- Bank Reconciliation
- Proficient in QuickBooks
- Proficient in website development
- Social media marketing proficiency
- Experienced with Google Admin Console management
- Experienced in creating visuals with Canva
- Liaising with: Customers, Suppliers, Sales Representatives Colleagues and Management
- Staff training and supervision
- Efficient call handling
- Workplace health and safety
- Sales negotiation
- Relationship management
Timeline
BAR WAITER/ BISTRO WAITRESS/ KENO & TAB GAMING ATTENDANT
TALLAI GOLF CLUB
08.2019 - 11.2019
Owner Operator
Mis Mannered Pups Dog Training
01.2019 - Current
HEAD DOG TRAINER/ ADMIN MANAGER
GOLD COOAST DOG TRAINER
05.2016 - 01.2019
ADMIN / WEIGHBRIDGE OPERATOR & CASHIER
SIMS METAL MANAGEMENT
01.2011 - 05.2017
Pharmacy Assistant
Gold Coast Hospital
04.2010 - 05.2011
SITHFAB002 - RESPONSIBLE SERVICE OF ALCOHOL
SITHGAM001 - RESPONSIBLE GAMBLING SERVICES
DRUG & ALCOHOL MANAGEMENT
SIMS METAL MANAGEMENT
Cert 4 - Animal Companion Services
DELTA
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