Jasmine Dickinson
Townsville
Summary
Dynamic professional with extensive experience at Compass Group Defence, excelling in customer service and team leadership.
Collaborative leader with documented strengths in building and maintaining relationships with diverse range of stakeholders in reactive, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Mess Manager
Compass Group Defence
12.2014 - Current
- Assisted in daily operational tasks to ensure smooth workflow and team efficiency.
- Maintained accurate records of inventory and supplies for effective resource management.
- Provided administrative support during project planning and execution phases.
- Adapted to changing priorities while maintaining focus on core team objectives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth. Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed scheduling and correspondence, ensuring timely communication across departments.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Mess Supervisor
Serco Sodexo Defence Services
05.2012 - 12.2014
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff to enhance productivity and teamwork.
- Streamlined workflow processes to improve efficiency across departments.
- Conducted performance evaluations, providing feedback for employee development.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Administrative Assistant
Roof Safe Industrial Safety
01.2010 - 05.2012
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Developed and maintained filing systems for easy access to records and information.
- Assisted in preparation of reports and presentations, streamlining information-sharing processes.
- Trained new staff on office procedures, fostering a collaborative team environment.
- Assisted in coordinating training schedules and logistics for various programs.
- Assisted customers with product inquiries and provided tailored recommendations to enhance satisfaction.
- Managed inventory levels, ensuring stock accuracy and timely replenishment of merchandise.
Food and Beverage Manager
Signal Station Cafe
01.2006 - 01.2010
- Led food and beverage operations, ensuring high-quality service and guest satisfaction.
- Developed and implemented cost-control measures to improve profitability.
- Trained and mentored staff on service standards and operational procedures.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Established vendor relationships to enhance product quality and pricing strategies.
- Analyzed customer feedback to refine menus and enhance dining experiences.
- Oversaw compliance with health and safety regulations in all food service areas.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
Education
Certificate III Hospitality -
Skills Tasmania
Hobart, TAS02-2011
Year 12 -
Rosny College
Hobart, TAS12-2006
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Relationship building
- Cross-functional teamwork
- Conflict resolution
- Business administration
- Clear communication
- Work prioritization
- Recordkeeping and file management
- MS office
- Personable and approachable
- Work Planning and Prioritization
- Relationship development
Timeline
Mess Manager
Compass Group Defence
12.2014 - Current
Mess Supervisor
Serco Sodexo Defence Services
05.2012 - 12.2014
Administrative Assistant
Roof Safe Industrial Safety
01.2010 - 05.2012
Food and Beverage Manager
Signal Station Cafe
01.2006 - 01.2010
Certificate III Hospitality -
Skills Tasmania
Year 12 -
Rosny College