JASMINE GROGAN
Cairns,Australia
Summary
I am a results-driven professional with a strong healthcare and dental assistance background. I also have recent experiences as a receptionist and a soccer coach. I am skilled in problem solving and possess excellent communication skills. I have a demonstrated ability to work effectively in team oriented environments and i am very reliable. Furthermore, I am known for exceptional organisation skills and have a proven track record of providing top notch service to clients and patients. I eager to put my diverse skills set and extensive customer facing experience to work in a customer service role to ensure exceptional satisfaction for customers and clients.
Overview
5
5
years of professional experience
Work History
Receptionist Administrator
Western Yalanji Aboriginal Corporation
Mareeba, Australia
07.2022 - 08.2024
- During my receptionist role, I am responsible for providing a professional and welcoming atmosphere for all incoming visitors and customers
- This included greeting them, answering phone calls promptly and directing them to the correct offices, and responding to inquiries from callers seeking help
- I also confirmed appointments, communicated with clients via email, telephone, or postal mail, and updated clients and securing paperwork completion, and organised, maintained, and updated information in computer databases while working with MYOB entering invoices preparing payments and handling payroll
- I'm currently undergoing further MYOB training
- I make sure to keep the reception area clean and neat to give visitors positive first impressions, and assist in getting to sign documentation, restocked supplies, and submitted purchase orders to maintain stock levels
- Managed the scheduling and coordination of meetings, appointments, and conference rooms, ensuring all necessary materials and resources were prepared in advance.
- Provided administrative support to senior staff by handling correspondence, filing, and data entry.
- Assisted with onboarding new employees by preparing welcome kits, providing office tours, and ensuring their paperwork was completed and submitted.
- Implemented and maintained filing systems for efficient document management and retrieval.
- Monitored and ordered office supplies, maintaining inventory levels to ensure smooth office operations.
- Demonstrated excellent time management and multitasking skills in a fast-paced environment while prioritizing tasks.
Soccer Coach
John Moriarty Foundation
Kuranda, Australia
02.2024 - 04.2024
- Adopted soccer strategies and tactics to maximize team potential
- Maintained player safety through careful practice and game supervision
- Engaged parents, players and staff to maintain open, constructive communications
- Evaluated players' performance and provided constructive feedback to improve abilities
- Built positive, productive training environments fostering team unity and camaraderie
- Increased player skills development by focusing on individual strengths and weaknesses through targeted drills
Dental Assistant
Mulungu Aboriginal Corporation
Atherton, Australia
10.2021 - 02.2022
- I was responsible for cleaning and sanitizing dental tools and equipment, straightening treatment rooms, and restocking supplies to prepare for the next patient
- I always maintained health and safety practices by sanitizing trays, instruments, and surfaces for a clean dental office setting to ensure patient safety
- Additionally, I successfully assisted the dentist by performing four-handed dentistry and other chair-side duties, sterilized rooms, and prepped equipment and instruments for procedures daily
- Lastly, I performed general chair-side duties for general dentistry, Endo procedures, and oral surgery
- Prepared and organized patient charts, ensuring all necessary documentation was complete and up-to-date before appointments
- Educated patients on proper oral hygiene, post-procedure care, and preventative treatments to promote overall dental health
- Managed patient records, ensuring all information was entered accurately into the digital database and easily accessible for the dental team
- Monitored patient comfort during procedures, offering reassurance and maintaining a calm environment
- Scheduled patient appointments, confirming upcoming visits and sending reminders to improve patient attendance and reduce no-shows
Personal Carer
Sandy Boyd Age Care Hostel
Palm Island, Australia
03.2019 - 03.2021
- During my time as a personal carer, I developed strong relationships with my clients to provide them with emotional support and companionship
- I engaged patients in meaningful conversations, socialization, and activities while assisting them with personal care such as dressing, grooming, and meal preparation
- I also provided medication reminders, helped with feeding, and monitored their nutritional objectives
- Additionally, I ensured that the assigned station and service areas were clean, organised, and sanitized
- Assisted clients with mobility, helping them move safely between locations, such as from bed to chair or when transferring to the bathroom
- Provided companionship and emotional support, fostering a sense of comfort and trust to promote overall well-being
- Monitored and recorded clients' vital signs, such as temperature, blood pressure, and heart rate, reporting any changes to healthcare professionals
- Ensured clients' homes were safe by performing regular safety checks, preventing accidents or hazards
- Supported clients with rehabilitation exercises and activities as prescribed by healthcare professionals to improve their physical strength and mobility
- Coordinated with family members, healthcare professionals, and other support staff to ensure comprehensive care plans were followed
Education
High School Diploma -
Mareeba State High School
Mareeba, QLD11.2018
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Mail handling
- Document scanning and digitization
- Customer Service
- Data Entry
- Multitasking and Organization
- Bookkeeping
- Customer service
- Appointment scheduling
- Payroll administration
- Time management
- Communication skills
- Problem solving
- Call handling
- Reception area maintenance
- Scheduling appointments
- Appointment setting
- Office management
Personal Information
Date of Birth: 16/05/2001
Additional Information
Fallon Whibberley - Human Resources & Accounts, Western Yalanji Aboriginal Corporation,
0492192671
Timeline
Soccer Coach
John Moriarty Foundation
02.2024 - 04.2024
Receptionist Administrator
Western Yalanji Aboriginal Corporation
07.2022 - 08.2024
Dental Assistant
Mulungu Aboriginal Corporation
10.2021 - 02.2022
Personal Carer
Sandy Boyd Age Care Hostel
03.2019 - 03.2021
High School Diploma -
Mareeba State High School