Jasmine Hardie
New Farm
Summary
Dynamic Business Support Officer at Churches of Christ Housing Services with a Certificate IV in Business Administration. Experienced in HR administration, recruitment, onboarding, payroll and rostering (UKG), and staff training coordination. Skilled in document management, IT and operational support, and providing frontline assistance to people experiencing homelessness with empathy and professionalism. Built strong administrative and problem-solving skills during a 12-month traineeship, leading to promotion and increased responsibility.
Overview
3
3
years of professional experience
Work History
Business Support Officer
Churches Of Christ Housing Services
06.2025 - Current
- Currently employed as Business Support Officer at Churches of Christ Housing Services, applying Certificate IV in Business Administration to enhance organisational efficiency and service delivery
- Manage recruitment, onboarding, contracts, and HR documentation, ensuring compliance in collaboration with HR, Payroll, and Finance teams
- Administer rostering for a 56-person team using UKG rostering software, including posting schedules, approving and maintaining timecards, and closing pay periods for payroll processing
- Provide phone support to people experiencing homelessness, delivering accurate information and empathetic referrals
- Deliver daily IT and operational support to Housing Operations staff and senior management
Administration Trainee
Churches Of Christ Housing Services
06.2024 - 06.2025
- Completed a 12-month Administration Traineeship while studying Certificate IV in Business Administration
- Built strong skills in organisation, communication, and problem-solving, leading to promotion to Business Support Officer
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving procedures.
- Assisted with document management of organisational policies and procedures, ensuring accurate version control and accessibility
Senior Team Member
SUBWAY®Restaurants
04.2022 - 06.2024
- Developed leadership, problem-solving, and customer service skills in a fast-paced environment
- Trained and mentored new staff to meet company standards and maintain high service quality
- Managed store operations independently, ensuring smooth daily running and customer satisfaction
Education
High School Diploma -
Mount Gravatt State High School
Brisbane, QLD11-2021
Certificate IV in Business Administration -
Top Office Group Pty Ltd
Brisbane, QLD06-2025
Skills
- HR administration, recruitment, and onboarding
- Payroll and rostering (UKG software)
- Document management of policies and procedures
- Customer service and communication (including with vulnerable people)
- Organisation, problem-solving, and adaptability
- Microsoft office and high-level CRM software for Housing Services/Real Estate
Timeline
Business Support Officer
Churches Of Christ Housing Services
06.2025 - Current
Administration Trainee
Churches Of Christ Housing Services
06.2024 - 06.2025
Senior Team Member
SUBWAY®Restaurants
04.2022 - 06.2024
High School Diploma -
Mount Gravatt State High School
Certificate IV in Business Administration -
Top Office Group Pty Ltd
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