Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Harris

Kalorama,VIC

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Patient Concierge

Select Smiles
01.2023 - Current
  • Improved patient satisfaction by providing personalized care and addressing individual concerns.
  • Streamlined patient check-in process for increased efficiency and reduced wait times.
  • Collaborated with medical staff to ensure patients received timely and appropriate care.
  • Assisted in the development of patient education materials, enhancing understanding and compliance with treatment plans.
  • Coordinated with various departments to facilitate seamless patient transfers and transitions between services.
  • Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
  • Booked travel and transportation for patients and practitioners.
  • Responded to inquiries by directing calls and emails to appropriate personnel.

Receptionist Administrator

Cosmetic Tattooing Melbourne
02.2022 - 10.2022
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.

Crew Member

McDonald's
12.2018 - 11.2020
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

Certificate III - Sport And Recreation

SEDA
Burnley, VIC
12.2021

Skills

  • Administrative support
  • Computer literacy
  • Data entry accuracy
  • Multitasking capabilities
  • Appointment scheduling
  • Telephone etiquette
  • Attention to detail
  • Strong organizational skills
  • Problem-solving abilities

Certification

  • FirstAid
  • Responsible Service of Alcohol Program

Timeline

Patient Concierge

Select Smiles
01.2023 - Current

Receptionist Administrator

Cosmetic Tattooing Melbourne
02.2022 - 10.2022

Crew Member

McDonald's
12.2018 - 11.2020

Certificate III - Sport And Recreation

SEDA

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Jasmine Harris