Jasmine Harris
Summary
Proven leader and customer service expert, excelled at FOX Dental Implant Centres by enhancing patient satisfaction through meticulous attention to detail and effective conflict resolution. Demonstrated exceptional hospitality service expertise and leadership, contributing to significant performance improvements. Skilled in customer service and leadership, adept at fostering professional relationships and exceeding employer expectations. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Experience Coordinator
FOX Dental Implant Centres
01.2023 - Current
- Organised educational resources for patients and families to better understand conditions, treatments, and care plans.
- Conducted regular audits on patient feedback data, implementing necessary changes to improve overall satisfaction levels.
- Improved patient satisfaction by addressing concerns promptly and efficiently.
- Provided personalized assistance to patients during admission, discharge, and follow-up processes for a seamless transition between care settings.
- Answered incoming calls, scheduled appointments and filed medical records.
Receptionist Administrator
Cosmetic Tattooing Melbourne
02.2022 - 01.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Wait Staff Member
Paperbark Cafe
01.2021 - 02.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Mail Sorter Christmas Casual
Australia Post
11.2020 - 12.2021
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Assisted in the training of new employees, sharing best practices for efficient mail sorting processes.
Customer Service Cashier
McDonald's
12.2018 - 12.2020
- Maintained a clean and organised workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Lifted, moved and organized large boxes of food to transport to and from storage.
Education
Diploma of Justice - Law
Swinburne Senior Secondary College
Hawthorn, VIC07.2024
No Degree - Sport And Recreation
SEDA
Burnley, VIC12.2020
Skills
- Leadership Qualities
- Customer Service
- Attention to Detail
- Punctual and Hardworking
- Calm and Effective Under Pressure
- Conflict Resolution
- Exceptional customer service
- Professional Appearance
- Hospitality service expertise
- Food Running
- Performance Improvement
Certification
Responsible Service Of Alcohol VIC
First Aid Certificate
Certificate II & III Of Sport and Recreation
References
Available upon request.
Timeline
Patient Experience Coordinator
FOX Dental Implant Centres
01.2023 - Current
Receptionist Administrator
Cosmetic Tattooing Melbourne
02.2022 - 01.2023
Wait Staff Member
Paperbark Cafe
01.2021 - 02.2022
Mail Sorter Christmas Casual
Australia Post
11.2020 - 12.2021
Customer Service Cashier
McDonald's
12.2018 - 12.2020
Diploma of Justice - Law
Swinburne Senior Secondary College
No Degree - Sport And Recreation
SEDA
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