Modeled and reinforced positive behaviours with diverse techniques.
Helped youth learn to identify negative behaviours and triggers.
Provided one-on-one mentoring to youth in need of extra support.
Coached individual athletes and teams in cross country running, touch football and netball.
Facilitated team building activities to improve communication, collaboration and productivity.
Assistant Store Manager
Dominos Pizza Inc.
03.2022 - Current
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Maintained positive customer relationships by responding to customer concerns, working with managers to significantly raise customer satisfaction ratings.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Waitress
The Chill Cafe Biergarten
01.2021 - 02.2022
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials, and took drink orders.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
Bachelor of Engineering (Honours) - Engineering
Queensland University of Technology
Brisbane, QLD
11.2026
High School Diploma -
Everton Park State High School
Everton Park, QLD
12.2022
Skills
Effective Customer Communication
Accomplishments
North Brisbane Lions Youth of the Year (2022)
Australian Mathematics Competition (Distinction 2021/22)
The Order of Australia - Citizenship Award (2022)
Ampol Best All Rounder (2022)
Royal Australian Chemical Institute - Excellence in Chemistry (2022)
Affiliations
Office of Jimmy Sullivan MP - Youth Advisory Council