JASMINE HODGES
Nerang,Qld
Summary
Experienced Services Coordinator bringing 15+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Strong empathy and patience to connect with individuals on emotional level and provide support. Excellent eye for detail and accurately assesses needs.
Overview
32
32
years of professional experience
Work History
Client Services Coordinator
AFTaxation Services Pty Ltd
11.2016 - Current
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
- Streamlined processes for improved efficiency in managing client requests and inquiries.
- Collaborated with cross-functional teams to ensure seamless delivery of services to clients.
- Maintained comprehensive records of client interactions, enabling better tracking of service history and needs.
- Managed diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Contributed to development of internal process improvements that led to more efficient service delivery and boosted client retention rates.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Maintained accurate record-keeping with proactive attention to client information updates.
OFFICE LIAISON MANAGER
Accounting First Taxation Specialists - Wealth Doc
02.2014 - 11.2016
- Strategic liaison between contract agents and accountants (70), Specialists (6) & network across 3 inter-related companies.
- Enhanced team collaboration by establishing and maintaining strong relationships with internal departments and external partners.
- Streamlined communication between stakeholders for improved project efficiency and decision-making processes.
- Coordinated activities between departments to achieve seamless integration of company objectives.
- Implemented effective problem-solving techniques to overcome challenges and negotiated favorable terms for all parties involved.
- Organized cross-functional meetings to facilitate open dialogue, promoting synergy among team members and driving results.
- Oversaw contract negotiations, ensuring alignment of interests while protecting organization''s best interests.
- Spearheaded process improvements through regular review of existing protocols, enhancing operational efficiency.
- Facilitated training sessions for staff members to ensure thorough understanding of roles, responsibilities, and expectations within organization.
- Managed budgets effectively by monitoring expenses carefully and making data-driven decisions on resource allocation priorities.
- Delivered comprehensive reports to executive management detailing progress toward goals as well as actionable recommendations for future success.
- Directed marketing efforts toward specific target audiences, increasing brand awareness and generating new leads for potential business ventures.
- Served as primary point of contact for internal and external stakeholders, ensuring seamless communication and collaboration throughout duration of projects.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Coordinated events and meetings with internal and external stakeholders to better understand needs and address concerns.
- Assisted in resolving conflicts between parties, providing mediation and negotiation tactics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
BUSINESS DEVELOPMENT MANAGER
ARC First Aid/Training
09.2009 - 08.2013
- Sales at corporate level of facilitated first aid training delivery packages.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for company.
- Championed corporate social responsibility initiatives that positively impacted community relations while bolstering company''s reputation as responsible corporate citizen.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
BUSINESS DEVELOPMENT MANAGER
Interior Solutions Group
03.2006 - 06.2009
- Sales for individualized furniture packages to Resorts, Retirement Villages and investment properties.
- Secured 1 million dollar contract to fit out new development
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Delivered compelling sales presentations to prospective clients, highlighting unique value proposition of our products and services.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
SALES COORDINATOR
BRB Group
02.2003 - 03.2006
- Real estate sales administration, ensure all sales contracts completed correctly and enforceable, distribute and monitor from POS to Settlement.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications
PROJECT SALES COORDINATOR
PRD Realty
09.1991 - 02.2003
- Real estate sales administration - off the plan, ensure all sales contracts completed correctly and enforceable, distribute and monitor from point of sale to Settlement.
- Manged sales process for 20+ developments simultaneously
Education
Certified Justice of the Peace -
TAFE
Remote01.2016
Humanitarian Law Basics -
ARC
Milton01.2010
Certificate IV Business -
TAFE
Southport, QLD01.2009
Bachelor of Science - Psychology
University Of Southern Queensland
Toowoomba01.2005
Leadership Skills for Influence -
CHT
Brisbane, QLD01.2005
Skills
- Inter-Department Collaboration
- Decision-Making Capabilities
- Technical Aptitude
- Report Generation
- Time Management Expertise
- Referral Coordination
- Research and Due Diligence
- Client Relationship Building
- Training and Mentoring
- Strong Organization
- Exceptional Communication
- Proficient in all Microsoft products
- Account Management
- Multitasking Proficiency
- Client Interviewing
Awards
- 2011 CERTIFICATE OF COMMENDATION : QLD floods & TC Yasi - Australian Red Cross
- 1992, 1996, 2001 SERVICE EXCELLENCE AWARD : PRD Realty
References
- Matthew Hunt, CEO, AFTaxation Services, 0425 226 175
- Tiffany Wilken, Director, Interior Solutions Group, 0412 251 552
Timeline
Client Services Coordinator
AFTaxation Services Pty Ltd
11.2016 - Current
OFFICE LIAISON MANAGER
Accounting First Taxation Specialists - Wealth Doc
02.2014 - 11.2016
BUSINESS DEVELOPMENT MANAGER
ARC First Aid/Training
09.2009 - 08.2013
BUSINESS DEVELOPMENT MANAGER
Interior Solutions Group
03.2006 - 06.2009
SALES COORDINATOR
BRB Group
02.2003 - 03.2006
PROJECT SALES COORDINATOR
PRD Realty
09.1991 - 02.2003
Certified Justice of the Peace -
TAFE
Humanitarian Law Basics -
ARC
Certificate IV Business -
TAFE
Bachelor of Science - Psychology
University Of Southern Queensland
Leadership Skills for Influence -
CHT
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