Jasmine Jacobsen

Client Management and daily operations for all of Bicycle Academy Learners , Employer partnerships , International Cytech Trainers in partnership with ou RTO partners AGA.

• Compliance /Audits /Quality control / Student experience Performance reviews/ Recruitment / Onboarding Content and Design creation and delivery Implementation of new systems, processes and policy KPI Driven State targets delivered every month Training and L&D support to CYTECH Trainers Leadership and Management coaching and mentoring Contract and RTO partnership agreements Cloud Assess LSM management for content student experience and trainer experience
• Liaised with marketing and sales teams to develop targeted campaigns.
• Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Identified key entry points to enhance market penetration and maximize returns.
• Trainer profiles, development IC contract with AGA , onboarding , payruns, monthly ontrack reporting, KPI's and 1:1 delivered to ensure quality of delivery.
• Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.

• Compliance /Audits /Quality control / Student experience RTO Partnership Relationships Trainer onboarding and compliance VETtrak system and Data Entry Weekly and Monthly Report to Clients Trainer and Student Platform Management Coaching and mentoring Development Coaches Full Job Description can be provided KPI Driven State targets delivered every month
• Gathered and organized materials to support operations.
• Entered data, generated reports, and produced tracking documents.
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
• Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
• Content development and design of Certificate 3 in Business/ Community Services.
• Provided development coach mentoring and 1:1 monthly review to ensure KPIs where meet and student progression requirements achieved.

• Performing monthly performance review, training, implementing new systems, processes, content and development working with State Education Departments, MAS and RTO's in delivering FCTG Two year traineeship for all new staff covering Certificate 3 and Certificate IV in Travel
• Compliance /Audits /Quality control / Student experience Performance reviews/ Recruitment / Onboarding Content and Design creation and delivery Implementation of new systems, processes and policy KPI Driven State targets delivered every month.
• Mentored employees on customer service techniques and explained direct link between revenue growth and student progression.
• Trained employees on delivery of accredited and non accredited pathways and assigned duties.

• Role covered delivering workplace traineeships to all new FCTG staff across blending learning mediums in Classroom, online assessments and workplace training and assessments for the following qualifications, Certificate lll and IV in Travel and Tourism – Two Year Traineeship delivered Average caseload 100 students over 40 stores in QLD Diploma of Travel and Tourism Delivered Enrolments, Completions Assessing performance criteria and compliance levels to meet AFTA and IATA
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Scheduled and taught in class and online courses to increase learning opportunities.
• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
• Contributed to reductions in employee turnover by revamping training programs.

• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Organized trips for individual, family and business traveller's.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Reviewed, implemented and updated company records related to team activities for future reference.

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored team members to enhance professional development and accountability in workplace.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service.
• Monitored and evaluated performance of personnel to confirm compliance with standards.
• Offered appropriate reservation options based on expected attendees when coordinating events.
• Prepared monthly resort audits for review.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Developed and implemented marketing strategies to promote hotel services.

• Coached employees through day-to-day work and complex problems.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Monitored customer service trends and provided insights to management team for further improvement.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Developed procedures to establish accurate and organized check-in and check-out processes.