Jasmine-Jade Bui
Sunshine,VIC
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at ECollect through exceptional customer service and strategic account management. Skilled in data-driven decision-making and teamwork, adept at resolving escalated issues to prevent client loss.
Hardworking and passionate with strong organizational skills to manage a high number clientele portfolio. I stay calm under pressure (especially dealing with irate customers) and always willing to assist genuine customers minimise their debt.
Results-oriented who engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing files. Committed to delivering exceptional customer service and exceeding sales goals.
Reliable professional skilled at directing and controlling traffic flow for vehicles and pedestrians. Proficient in use of hand signals and radios to communicate effectively with drivers. Uses understanding of traffic regulations and traffic engineering principles to uphold highest standards of safety.
Dependable and punctual. Will arrive on time in the early hours and leave when project is finalised after hours. I have a willingness to take on extra responsibilities and simultaneously complete these tasks to a high standard.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Manager
ECollect
11.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Traffic Controller
ALPHA Facilities
11.2021 - 10.2022
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
Education
High School Diploma -
Marian College
Sunshine West11.2021
Year 7 - 9
Catholic Regional College
St Albans10.2020
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Sympathetic to Clients Financial Difficulty
- Implementing the right strategy to obtain payment in a timely manner
- Multitasking notes whilst on phone with client
- Diarised upcoming litigation and recording litigious matters
- Reporting status back to stake holders and managers
- Sent P&S monthly statements back to clients
- Strategic Planning Towards Outstanding Monies
- Data-driven decision-making
- Time Management
- Excellent Communication
- Public Safety and Transportation
- Ordinances, Policies, and Procedures
- Pedestrian Traffic Assessments
- Corrective Action Planning
- Radar Equipment Operation
- Analytical Thinking
- Adaptability and Flexibility
Certification
- Project Management Professional (PMP)
- White Card Ticket
PROGRAMS
- Proficient in Excel
- Have a valid Victorian Drivers Licence
- Can touch type
- Proficient in Outlook
Timeline
Account Manager
ECollect
11.2022 - Current
Traffic Controller
ALPHA Facilities
11.2021 - 10.2022
High School Diploma -
Marian College
Year 7 - 9
Catholic Regional College
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