Jasmine Jeny
Newtown,Nsw
Summary
Well-educated with superior communication skills. High-school graduate attending university, Business diploma achieved 2023. Currently studying Bachelor of accounting and finance.
Reliable employee seeking casual position. Offering excellent communication and good judgment. Experienced with extensive history of making warm and cold calls. Results-driven, energetic with excellent time management abilities.
Specializes in maintaining contact with customers using rebuttals and resolving inquiries.
Remarkable, provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once. Pursuing role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Telemarketing Sales Representative
Insight Fundraising
05.2023 - 08.2023
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Customer Service Agent
Commonwealth Bank Of Australia, CBA
02.2023 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Pleasantly greeted all callers and asked how to be of assistance.
Concierge
JJL
11.2022 - 12.2022
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Sales Representative
Officeworks Glebe
07.2022 - 12.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Crew Trainer
McDonlads
05.2019 - 11.2022
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Sales Assistant
Forever New
10.2021 - 02.2022
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Accounting And Finance - Accounting And Finance
Australian Catholic University
North Sydney, NSW05-2026
Diploma - Bussines
Australian Catholic University
Sydney, NSW12.2023
High School Diploma -
NEWTOWN HIGHSCHOOL OF THE PEFORMING ARTS
Newtown, NSW09.2022
Skills
- Analytical Thinking
- Lobby Auditing
- Procurement and Sales
- Google Drive
- Learning Modalities
- Behavioral Skills Development
- Verbal and Written Communication
- Escalated Calls Management
- Outbound and Inbound Calls
- Information Updates
- Account Management
Certification
- [First Aid] Training -
Timeline
Telemarketing Sales Representative
Insight Fundraising
05.2023 - 08.2023
Customer Service Agent
Commonwealth Bank Of Australia, CBA
02.2023 - 05.2023
Concierge
JJL
11.2022 - 12.2022
Sales Representative
Officeworks Glebe
07.2022 - 12.2022
Sales Assistant
Forever New
10.2021 - 02.2022
Crew Trainer
McDonlads
05.2019 - 11.2022
Bachelor of Accounting And Finance - Accounting And Finance
Australian Catholic University
Diploma - Bussines
Australian Catholic University
High School Diploma -
NEWTOWN HIGHSCHOOL OF THE PEFORMING ARTS