Jasmine Jerez

After my contract ended at Sherridon Homes, I was recruited back at Boost Juice in my previous role as Business Manager.

After wanting to expand my Real Estate knowledge, I was offered a position at Sherridon Homes as a New Homes Sales Consultant. This role consisted of me guiding clients through the home buying process, addressing inquiries and providing tailored solutions. I would also draft changes to their floor plan, quoting changes and site costs and developing House and Land packages to be advertised.

In August 2022, I was approached by Harcourts and began working with them shortly after. As Harcourts had a much larger portfolio, I quickly developed further skills whilst managing over 180 properties. My day to day included formalising rent increase notices and lease renewals / agreements, completing all forms of inspections and following up on maintenance. As well as liaising with trades, tenants and landlords. I was responsible for project managing substantial renovations and property improvements. This included sourcing trades that Harcourts had not previously worked with, coordinating repair timelines across trades such as builders, plumbers and tilers. On many occasions I was responsible for making decisions on the behalf of the landlords and directly sourcing materials myself to complete the repairs as well as communicating with Insurance Agencies to rectify damaged properties. I also had dealings with VCAT to manage breach notices including rent arrears, property cleanliness and damage issues, bond claims and compensation claims.

At Barry Plant, I began my career in Property Management with a portfolio of over 100 properties. I was responsible for liaising with trades, tenants and landlords to conduct routine inspections, exit inspections, condition reports and completing maintenance requests. This was to ensure both satisfaction from both tenants and landlords.

I began my employment at Boost Juice in November 2016. I gained a much greater insight into Customer Service in a Food and Beverage environment.

After just 4 months, I was promoted to Team Leader and began to manage a small team. I was responsible for tasking staff on shift, dealing with customer queries, balancing the till and closing the store at the end of each shift.

In May 2019 I was offered a Full time position as Assistant Manager at Boost Juice. This position required me to work alongside the Business Manager to assist in the day to day operations our Sebastopol Drive Thru location, Wendouree location and Central Square location to achieve the set Key Performance indicators.

In July 2020 I was offered a Full time position as Business Manager at Boost Juice. This position made me responsible for the day to operations of the 3 locations (as of December 2021 – there are now 4 locations) including overseeing daily operation, ensuring compliance with health and safety standards across all sites, food and product ordering, banking and cash reconciliation, staff training and mentoring team members, fostering a collaborative environment for professional development, I also improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions. My managing skills were prioritised at our Sebastopol Drive Thru location which required me to lead a large team and facilitate fast and efficient service of customers throughout the entire business whilst achieving the set daily Key performance Indicators.