Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Kaing

Woodridge,QLD

Summary

Competent Administration Officer with superior organizational, communication and problem-solving abilities. Knowledgeable about managing files and schedules and eager to help Queensland Health improve operations. Versatile Administration Officer skilled in managing diverse tasks and completing priorities on daily basis. Consistently driving improvements to quality, productivity and service, demonstrated over years of work experience. Being a self-motivated Administration Officer brings proven leadership and patient relations skills. Independently solves problems and keeps teams on task to handle diverse administration requirements while providing high-quality administrative support to various departments. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. With a current aim to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Administration Officer

Queensland Health
09.2023 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Provided exceptional patient service, addressing inquiries professionally and in a timely manner.
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Managed complex scheduling tasks, ensuring that deadlines were met consistently.
  • Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
  • Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
  • Handled sensitive information discreetly, maintaining confidentiality at all times.
  • Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
  • Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and patients through regular communication and assistance.
  • Contributed to team goal-achievement by collaborating with staff to develop customer patient improvement initiatives.
  • Maintained personnel records and updated internal databases to support document management.

First Response Receptionist and Administration

Employsure
12.2022 - 09.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined reception operations for increased efficiency by effectively managing phone calls and emails.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.

Bar Supervisor

Mr Wabi
03.2022 - 12.2022
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Reduced waste and costs by optimizing inventory management and beverage ordering processes.
  • Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
  • Improved team morale by providing ongoing support, training, and opportunities for professional growth.
  • Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
  • Boosted sales through the development of innovative cocktail menus and promotional events.
  • Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
  • Fostered positive relationships with vendors, negotiating favourable contracts for alcohol supplies and equipment purchases.
  • Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
  • Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.

Bartender

Jade Buddha
06.2021 - 03.2022
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Education

High School Diploma -

Runcorn State High School
Runcorn
12.2021

Skills

  • HBCIS Proficiency
  • Moderate ORMIS Proficiency
  • ieMR Proficient
  • Microsoft Office Proficiency
  • Administrative Support
  • Document Control
  • Database Administration
  • Policy and Procedure Modification
  • Calendar Management
  • Workflow Planning
  • Reporting Proficiency
  • Customer service
  • Record keeping
  • Data analysis
  • Training and development
  • Document preparation
  • Organizational skills
  • Attention to detail
  • Multitasking capabilities
  • Staff supervision
  • Policy implementation
  • Problem solving

Timeline

Administration Officer

Queensland Health
09.2023 - Current

First Response Receptionist and Administration

Employsure
12.2022 - 09.2023

Bar Supervisor

Mr Wabi
03.2022 - 12.2022

Bartender

Jade Buddha
06.2021 - 03.2022

High School Diploma -

Runcorn State High School

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Jasmine Kaing