Jasmine Kaur
Mernda,Vic
Summary
Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships.
Overview
8
8
years of professional experience
Work History
Marketing and Relationship Manager
Magnum Support Services
04.2022 - Current
- Develop and implement marketing strategies to promote the company's products or services, as well as managing and nurturing client relationships to ensure their satisfaction and loyalty.
- Develop and implement comprehensive marketing strategies and campaigns to promote the company's products or services.
- Conduct market research and analysis to identify target markets, customer segments, and competitive landscape.
- Monitor campaign performance and analyzes key metrics f optimize marketing efforts and achieve desired outcomes.
- Build and maintain strong relationships with clients, customers, and partners to understand their needs and objectives.
- Conduct market research to identify potential clients and market trends, and develop strategies to expand the company's customer base
- Monitor marketing and sales performance metrics and prepares regular reports for management, highlighting key insights and recommendations.
- Coordinate the delivery of services and supports according to the individualized plans of NDIS participants.
- Ensure that services are delivered in a person-centered, participant-focused manner.
- Monitor the quality of services provided to NDIS participants.
- Ensure that services comply with NDIS guidelines, standards, and regulations.
- Address issues and concerns related to service delivery and participant satisfaction.
- Resolve conflicts and disputes in a fair and transparent manner.
Management Consultant
Step into Training Services
04.2018 - 03.2022
- Manage, audit and improve the RTO exercises, projects and administration conveyance, with the goal that it stays current and supports tasks, and significant levels of value and administration.
- Establish and keep up associations with authorized bodies to stay current with industry advancements and preparing for training package update.
- Manage the execution of reviews as per ASQA requirements and legally binding commitments starting inside evaluations to comply with.
- Oversee new business tenders (counting State and Federal government subsidized contributions).
- Identify chances to make business openings inside new and existing records and offer proposals to the Managing Director.
- Monitor systems with the goal that all administrations are given meet industry necessities
- As an individual from the Management group, guarantee the RTO meets its administrative/consistence commitments inside extent of registration.
- Provide initiative, producing cooperation and joint effort
- Manage the everyday tasks and staffing of the association to guarantee consistency with administrative prerequisites, quality principles, and staff execution against objectives.
- Develop a culture of consistent improvement in administrations and carrying out practices as they identify with Human Resources.
- Develop and keep up viable connections, collusion's and systems inside the network, inside the RTO and other significant partners.
Salesperson
Able Home and Office
09.2016 - 09.2017
- Listen more than speak, getting the understanding of customers’ needs and then finding the best suitable solution.
- Organize staff acceptances and trainings to join the most recent turns of events and patterns with respect to the enactments and the norms of the Registered Training Organizations.
- Undertake execution assessment surveys to distinguish territories of where constant improvement is required.
Salesperson
Harvey Norman
11.2015 - 02.2016
- Developed and maintained a customer database.
- Developed and maintained sales and promotional materials.
- Negotiated with clients.
- Prepared and presented sales contracts.
LG Home Appliances Product Ambassador
D2C
10.2015 - 02.2016
- Demonstrated critical thinking skills to meet client’s needs and enquiries
- Responded to sales inquiries and concerns by phone, electronically.
- Ensured customer service satisfaction and good client relationships.
Education
Masters In International Business Advanced -
Griffith University
Nathan, Queensland01.2021
Bachelors in Education -
Rattan Professional College
Mohali, India01.2011
Bachelors In Business Administration -
GGDSD College, Punjab University
01.2009
Skills
- Marketing Strategy
- Business Development
- Client Retention
- Brand Management
- Negotiation Skills
- Time Management
- Effective Communication
- Problem Solving
- Customer Relationships
- Service Support
References
Rob Purcell, Harvey Norman, rob.purcell@au.harveynorman.com, 07 3332 1121 Jenna McDonald, Direct2Consumer, jenna@d2c.com.au, 02 9232 2243 Jake Krantz, Able Home and Office, sales-mtommaney@1able.com.au, 0435238210 Rajat Saraswat, Step into Training Services, rajat@sits.edu.au, 0433113012 Bobby Singh, Magnum Support Services, bobby@magnumsupports.com.au, 0406 960 436
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional
Timeline
Marketing and Relationship Manager
Magnum Support Services
04.2022 - Current
Management Consultant
Step into Training Services
04.2018 - 03.2022
Salesperson
Able Home and Office
09.2016 - 09.2017
Salesperson
Harvey Norman
11.2015 - 02.2016
LG Home Appliances Product Ambassador
D2C
10.2015 - 02.2016
Masters In International Business Advanced -
Griffith University
Bachelors in Education -
Rattan Professional College
Bachelors In Business Administration -
GGDSD College, Punjab University
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