Summary
Overview
Work History
Education
Skills
Training
Area Of Expertise
Timeline
Generic

Jasmine Kaur

The Ponds,New South Wales

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Experience in data mapping and user acceptance testing to solve complex problems in high-pressure environments. Activates strong analytical skills to investigate trends in large amounts of data and formulate conclusions based on findings. relationships to foster extended engagements and business opportunities. Compliance Team Leader known for high productivity and efficiency in completing tasks. Specialized skills include regulatory compliance and risk management. Excel at communication, problem-solving, and adaptability to ensure successful navigation through complex regulatory environments.

Overview

25
25
years of professional experience

Work History

Team Leader – Duties Compliance

Revenue NSW
08.2021 - Current
  • Worked with the Privacy team and prepared a PIA document for the new Compliance Project.
  • Training and mentoring the new staff.
  • Process mapping and writing work instructions.
  • Conduct research relating to issues of interpretation or application of legislation to establish liability.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Monitored daily workflow to ensure adherence to established
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Developed reports, graphs, and presentations summarizing findings from research projects.
  • Performed quantitative and qualitative analysis on data sets to identify trends and patterns.

Project Lead

Revenue NSW
Parramatta, New South Wales
01.2023 - 07.2023
  • Identified, tracked and resolved critical path issues.
  • Communicated with stakeholders throughout the life cycle of projects.
  • Conducted regular meetings with key personnel to discuss progress and address any issues.
  • Performed risk assessments, identified risks, developed mitigation strategies, and monitored risk status on a regular basis.
  • Ensured compliance with established policies, procedures and standards within the project scope.
  • Reviewed technical documents such as design specifications, test plans, user manuals.
  • Collaborated with other departments in developing functional requirements for new systems or applications.
  • Analyzed customer requirements in order to develop solutions that meet their needs.

Process Analyst

Revenue NSW
02.2021 - 08.2021
  • Collaborating with the Subject matter experts from the business and gathering the business requirements
  • Documenting the business requirements, design and configure the solutions as per the internal stakeholder’s requirement
  • Working on the assigned Business project within the lifecycle of the project including gathering business requirement, UAT and deployment
  • Assist ongoing assessment of automation opportunities to support the update of the demand pipeline
  • Developing and presenting the automation model to the business to build the pipeline for the prospective projects
  • Completed the Developer Training for the Blue Prism technology for the automation

Senior Operations Officer – Duties Governance

Revenue NSW
09.2017 - 01.2021
  • Maintained comprehensive and up to date knowledge of legislation, policies, procedures, and business rules
  • Analysed, reviewed, and investigated reported transactions to ensure tax liabilities are assessed correctly and Identify any instances of non-compliant or tax evasion
  • Conducted searches for Electorate, Rental bond board, immigration, Sydney Waters, Financial Institutions, Land tax to determine factors and circumstances to support the investigation
  • Continuously reviewed media articles and Foreign Investment Review Board report for potential liability matters.kills
  • Coached and helped new team members with technical, system and procedural advice and ensured consistency is achieved throughout the business unit

Technical Specialist and Resource Management - Land Tax and Grants

Revenue NSW
01.2000 - 09.2017
  • Efficiently coached and helped new team members by explaining them the processes and locating information
  • Allocate resources to ensure achievement of business outcomes and contribute to wider workforce planning
  • Helped taxpayers interpret legislation and eligibility requirements for exemptions and concessions
  • Staff training and briefings on amendments to the legislation
  • Basic SQL for running query in database to extract customer information to understand the customer behaviour
  • Apply my skills to judgement, exercise initiative and deals with complex and sensitive enquiries
  • Collaborating with internal stakeholders to update the knowledge Management and Land Tax training System and keep staff updated with any changes in the legislation or processes

Education

Certificate III in Financial Services -

01.2010

PS146, Financial Adviser Compliance Program -

01.2008

Bachelor of Engineering -

01.2001

Certificate IV in Government Compliance -

TAFE course for Risk Management -

Skills

  • Leadership and Coaching
  • Business Requirements gathering
  • Reporting
  • Analysis and process improvement
  • Project Management
  • Forecasting and resource management
  • User Access Testing
  • SQL Data Analysis
  • Microsoft Office
  • Stakeholder Relationship
  • Training and Development
  • Documentation (Customer Submissions, Investigation Report Writing and Presentation)
  • Complaint resolution
  • Documentation And Reporting
  • Problem-Solving
  • Staff education and training
  • Leadership
  • Teamwork and Collaboration

Training

  • FS Pro
  • Business Analyst Systems (Altus, Miro Boards, Confluence, Jira)
  • Project Management Fundamental
  • COPC Data Analysis (Call Centre) Workshop
  • COPC Call Centre Leadership Matrix Program
  • Client Service Staff Coaching Training
  • DFSI Launchpad Leadership Program-2015
  • Vendor Specific Workshop –IFSA (pension & superannuation)
  • Blue Prism Automation Training

Area Of Expertise

  • Leadership and Coaching
  • Business Requirements gathering
  • Reporting
  • Analysis and process improvement
  • Project Management
  • Forecasting and resource management
  • User Access Testing
  • SQL Data Analysis
  • Microsoft Office
  • Stakeholder Relationship
  • Training and Development
  • Documentation (Customer Submissions, Investigation Report Writing and Presentation)

Timeline

Project Lead

Revenue NSW
01.2023 - 07.2023

Team Leader – Duties Compliance

Revenue NSW
08.2021 - Current

Process Analyst

Revenue NSW
02.2021 - 08.2021

Senior Operations Officer – Duties Governance

Revenue NSW
09.2017 - 01.2021

Technical Specialist and Resource Management - Land Tax and Grants

Revenue NSW
01.2000 - 09.2017

Certificate III in Financial Services -

PS146, Financial Adviser Compliance Program -

Bachelor of Engineering -

Certificate IV in Government Compliance -

TAFE course for Risk Management -

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Jasmine Kaur