Summary
Overview
Work History
Education
Skills
Timeline
Generic

JASMINE KENCH

Hornsby,NSW

Summary

Compassionate Early Childhood Educator with passion for teaching and supporting emotional, social and academic development of young children. Proven to quickly develop rapport with children through a friendly approach, patient demeanour and excellent communication skills. Organized with exceptional work ethic and dedication to completing projects. Skilled in both independently motivated and collaborative team settings.

Overview

5
5
years of professional experience

Work History

Early Childhood Educator

MiniMasterminds
03.2023 - Current
  • Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
  • Boosted children''s social skills development through group projects and collaborative games.
  • Improved literacy rates by implementing targeted reading interventions and guided reading sessions.
  • Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
  • Coordinated extracurricular activities such as field trips and community service projects to connect classroom learning with real-world experiences.

After School Care Educator

POOSH Care Incorporated
10.2022 - Current
  • Cared for children ages five to eight in nurturing and age-appropriate way.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all
    children.
  • Used positive reinforcement techniques to promote patience and other good behaviours in children.
  • Shifted between formal and informal methods of teaching to keep students engaged.

Disability Support Worker

HireUp
06.2022 - Current
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Drove clients safely to social activities and appointments.
    Maintained safety with tidy, clean and hazard-free home environments.

Customer Service Representative

Sportsgirl
05.2022 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate
    solutions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address
    needs.

Barista

Cozy Cups
01.2021 - 06.2022
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer
    satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
    Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other
    equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and
    muffins.

Customer Service Representative

Target
12.2020 - 05.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating the company website and placing online orders, improving overall user experience.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Barista

The Coffee Club
05.2019 - 07.2020
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
    Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other
    equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Education

Bachelor of Arts And Bachelor of Primary Education: Early Childhood Education -

Macquarie University
02.2026

HSC -

Asquith Girls High School
10.2021

Skills

  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Decision-Making
  • Analytical and Critical Thinking
  • Problem-Solving
  • Curriculum Planning
  • Motor Skill Development
  • Developmental Needs
  • Individualized Support
  • Behavioural Modeling

Timeline

Early Childhood Educator

MiniMasterminds
03.2023 - Current

After School Care Educator

POOSH Care Incorporated
10.2022 - Current

Disability Support Worker

HireUp
06.2022 - Current

Customer Service Representative

Sportsgirl
05.2022 - Current

Barista

Cozy Cups
01.2021 - 06.2022

Customer Service Representative

Target
12.2020 - 05.2022

Barista

The Coffee Club
05.2019 - 07.2020

Bachelor of Arts And Bachelor of Primary Education: Early Childhood Education -

Macquarie University

HSC -

Asquith Girls High School

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