Jasmine Kiss
3252 Huon Highway Franklin
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
Clennett's Mitre 10
07.2022 - Current
- Respond to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walk through store areas to identify and proactively resolve issues negatively impacting operations.
- Provide weekly work schedules to employees to accommodate business demands and vacation requests.
- Interview, hire, and train staff members and equipped to comply with company policies and procedures.
- Schedule employees for shifts, taking into account wage budgets and current sales.
Weekend Duty Manager
Clennett's Mitre 10
01.2017 - Current
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained clean and well-organized store areas to avoid unnecessary work delays due to hazards or inefficient layouts.
Paint Department Supervisor
Clennett's Mitre 10
09.2017 - 07.2022
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Register Supervisor
Clennett's Mitre 10
01.2005 - 09.2010
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Identified and resolved discrepancies and errors in customer accounts.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Cash Register Operator
Clennett's Mitre 10
04.2003 - 01.2005
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise front display windows
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Cert IV In Leadership And Management -
Scala The Training Company
Hobart, TAS10-2024
St Michaels Collegiate
Hobart, TAS12.2002
Skills
- Employee Scheduling
- Problem-Solving
- Time Management
- Employee Motivation
- Store Opening and Closing
- Store Organization
- Loss Prevention
- Delegation and Supervision
Hobbies
Fashion
Cooking
Home Renovation
Timeline
Assistant Store Manager
Clennett's Mitre 10
07.2022 - Current
Paint Department Supervisor
Clennett's Mitre 10
09.2017 - 07.2022
Weekend Duty Manager
Clennett's Mitre 10
01.2017 - Current
Register Supervisor
Clennett's Mitre 10
01.2005 - 09.2010
Cash Register Operator
Clennett's Mitre 10
04.2003 - 01.2005
Cert IV In Leadership And Management -
Scala The Training Company
St Michaels Collegiate
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