Committed Job Coach with background in career development and vocational rehabilitation. Strengths include ability to assess client needs, create individualized employment plans, and provide ongoing support. Skilled at building relationships with employers and advocating for clients. Previous work has resulted in increased employment opportunities and job retention rates.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Job Coach
Nova Employment
Rouse Hill, Australia
05.2021 - Current
Supported participants to assist in achieving vocational and non-vocational goals.
Stayed informed of current wage trends and job coaching techniques to optimize job placement opportunities.
Engaged individuals receiving support through coaching, feedback and skills development exercises.
Worked with individuals to complete application documents for relevant vocations.
Communicated with employers to ensure worker meets their expectations and to identify strategies to improve.
Delivered training using multiple methods to reach diverse learning styles.
Traveled to work locations to provide hands-on training, direct supervision and support to participants.
Assisted participants in achieving highest level of independent functioning while receiving services.
Worked closely with employers to gain professional relationships for future potential employment.
Advertised company through high school STEP programs.
Diploma Beauty Therapy Student
Australian Academy of Beauty
Bella Vista, Australia
01.2024 - 07.2025
Delivered a range of beauty treatments including facials, waxing, and tinting, massage and body therapies to a diverse clientele.
Conducted skin analysis and consultations to recommend suitable treatments and skincare products.
Maintained strict hygiene and sanitation standards in compliance with industry regulations.
Performed advanced treatments such as microdermabrasion, LED light therapy, Laser Hair removal, IPL, chemical peels, Hydra Facials and Microneedling.
Built strong client relationships, resulting in high levels of repeat business and client referrals.
Provided exceptional customer service in a calm and professional manner.
Managed appointment bookings, upsold products, and promoted ongoing treatment plans.
Stayed updated on the latest beauty trends, techniques, and products through regular training and workshops.
Proved clients with relaxing, high quality treatments.
Conducted client consultations to determine treatment preferences and needs.
Support Worker
Northcott
Campbelltown, Australia
03.2020 - 05.2021
Facilitated weekly group meetings, listened, offered compassion and supported members.
Resolved complex and escalated support issues.
Analyzed data to identify opportunities for improving support levels.
Worked closely with parents to identify correct support needs required for each customer.
Facilitated life and vocational skills programs and ensured each day ran efficiently.
Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
Kitchen Hand
Grill on George
Windsor, Australia
10.2018 - 03.2020
Prepared meats, vegetables or desserts according to orders or instructions.
Monitored inventory to keep adequate stock of food items and supplies.
Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
Restocked cupboards, refrigerators and service stations with new food items or supplies.
Followed recipes and customer requests to prepare meals.
Cut or sliced meat, poultry and seafood to prepare for cooking.
Cash handling, while taking customer orders.
Kitchen Hand
Tutti Fruitti
Bilpin, Australia
09.2016 - 08.2018
Prepared meats, vegetables or desserts according to orders or instructions.
Restocked pantry with nonperishable food items to prevent stock from running low.
Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
Restocked cupboards, refrigerators and service stations with new food items or supplies.
Maintained order and cleanliness of work areas to conform with health codes.
Waited on tables, taking meals and drinks to designated tables.
Skills
Strong interpersonal skills
Work well independently and in a team
Problem-Solving
Communication skills
Work well under pressure
Computer skills
Accomplishments
Job Coach of the year 2023
Student of the year Australian Academy of Beauty 2025
Certification
Police Check- Service NSW/ August 2025
Working with children's check/ August 2025
Driver's License
Certificate in laser and Dermal- Australian Academy of Beauty/ Bella Vista/ January 2024
Diploma Salon Management- Australian Academy of Beauty/ Bella Vista/ January 2024
Diploma of Beauty Therapy- Australian Academy of Beauty/ Bella Vista/ January 2024
Diploma of community services- Tafe NSW/ Granville/ November 2021
High School Diploma- Colo High School/ North Richmond/ October 2019
Certificate II Community services- TAFE NSW/ Quakers Hill/ September 2018
References
Janina Parry- Team Leader Nova Employment- 0407 468 748
Building Services Project Officer/Facility Operations Team Member at Hawkesbury City CouncilBuilding Services Project Officer/Facility Operations Team Member at Hawkesbury City Council