Jasmine Lucas
Adelaide,Australia
Summary
Experienced events and performance worker transitioning into office roles specializing in ticketing and management while developing audio production and event producing expertise. Proficient in utilizing ticketing systems such as Red61 and Eventbrite, with expertise in front and back-end operations. Skilled in supervising ticket sales, call centre management, and email customer service. Demonstrated ability to excel in customer service through frontline hospitality and retail environments, honing strong customer relations and conflict resolution skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Box Office Supervisor
Adelaide Fringe
01.2025 - 2025
- Supervised ticket sales operations, ensuring efficient processing and exceptional customer service.
- Trained and mentored junior staff in box office procedures and customer engagement techniques.
- Oversaw inventory management of tickets and supplies, ensuring adequate stock levels for peak times.
- Adhered to strict security protocols when handling sensitive customer data and financial transactions, protecting the organization from potential fraud or theft risks.
- Addressed technical issues with ticketing software promptly, reducing downtime and maintaining seamless service delivery for patrons.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Retail Management
Royal Adelaide Show
01.2024 - 2024
- Gained valuable insight into retail management by working closely with experienced supervisors and department leads.
- Boosted overall store efficiency through continuous process improvements and adoption of best practices in retail management.
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service best practices and product knowledge.
Front Of House
Illuminate Adelaide
01.2023 - 2023
- Welcomed patrons and guided them to their seating areas efficiently.
- Monitored audience behaviour to ensure a positive viewing experience.
- Assisted in resolving customer inquiries and concerns promptly.
- Collaborated with staff to manage crowd flow during events effectively.
- Provided support during emergency situations, ensuring patron safety.
- Supported box office operations as needed, processing ticket sales and providing accurate event information to patrons.
- Streamlined communication among staff members by utilizing walkie-talkies for real-time updates on show progress and patron needs.
Retail Associate
Cotton On
08.2023 - 08.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store presentation standards by organizing merchandise and ensuring cleanliness.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Collaborated with team members to achieve sales targets and promote new products.
- Implemented visual merchandising strategies to attract customer attention and drive sales.
- Trained new associates on operational procedures and customer service best practices.
- Monitored inventory levels, restocking shelves to ensure product availability for customers.
- Resolved customer complaints promptly, contributing to increased satisfaction and loyalty.
FOH Volunteer
Adelaide Fringe
01.2023 - 01.2024
- Over a few years at the Adelaide Fringe and Adelaide Festival I've done FOH work at Electric Dreams fest (2024) and volunteer FOH work at the Courtyard of Curiosities (2023, 2024). Through this I've also done work for numerous productions such as Madness of Two’s “Starweaver” (2024).
- Welcomed and assisted patrons, ensuring a positive experience during events.
- Managed ticketing operations, maintaining accuracy and efficiency in sales transactions.
- Provided information about event schedules, enhancing guest engagement and satisfaction.
- Collaborated with team members to set up and dismantle event spaces effectively.
Education
Diploma of Audio Production -
SAE Creative Institute
Adelaide, SA12.2024
Certificate III in Dance -
Empower Dance
01.2021
Skills
- Box office operations
- Strong organizational skills
- Ticket sales management
- Team leadership qualities
- Cash handling expertise
- Inventory control
- Staff supervision
- Event coordination proficiency
- Refunds and exchanges
- POS system operation
Certification
- Pro Tools 101 Certification
- Use hygienic practice for food safety certificate
- Australian Responsible Service of Alcohol (RSA) Certificate
Timeline
Box Office Supervisor
Adelaide Fringe
01.2025 - 2025
Retail Management
Royal Adelaide Show
01.2024 - 2024
Retail Associate
Cotton On
08.2023 - 08.2024
Front Of House
Illuminate Adelaide
01.2023 - 2023
FOH Volunteer
Adelaide Fringe
01.2023 - 01.2024
Diploma of Audio Production -
SAE Creative Institute
Certificate III in Dance -
Empower Dance
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