Jasmine MacDonald
Bendigo,VIC
Summary
Committed job seeker skilled in working under pressure and adapting to new situations and challenges. I am motivated to find employment working with children and or young adults to help create better futures and outcomes to those in need. I am hardworking, reliable and have a strong ability to learn in a fast paced environment. I am currently studying my Diploma in Community services after deciding to make a career change from business and administrative duties and would love to gain hands on experience in the field.
Overview
19
19
years of professional experience
Work History
Residential Youth Worker
MacKillop Family Services
Bendigo, Vicoria
01.2024 - Current
- Monitored and documented the progress of each resident's mental health status.
- Conducted assessments of youth to identify any potential behavioral or emotional issues.
- Maintained a safe environment by enforcing rules and regulations set forth by the facility.
- Developed positive relationships with residents through open communication, trust building, and role modeling.
- Encouraged independent living skills such as budgeting, grocery shopping, meal preparation.
- Managed medication administration process for residents according to physician instructions.
- Promoted healthy lifestyle choices among young adults through education about nutrition, exercise, substance abuse prevention strategies.
- Used calm, positive and encouraging approach with youth.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Documented child progress, reporting extreme changes in behavior.
Bookkeeper
Daniel Reid Building and Construction
Bendigo, Victoria
01.2019 - Current
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
- Performed month-end closing activities.
- Managed payroll processing for staff members.
- Generated invoices for clients and tracked payments received from customers.
- Provided assistance in preparing tax returns annually.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
Administrative Officer
National Heating & Cooling
Bendigo, Victoria
01.2018 - 10.2019
- Organised and maintained filing systems for confidential documents, correspondence, and reports.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Provided administrative support including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Processed invoices and payments
- Performed data entry tasks
- Greeted visitors warmly upon arrival at office reception area.
- Answered incoming calls promptly and professionally
- Sorted incoming mail for distribution to appropriate personnel.
- Assisted in compiling monthly expense reports.
- Monitored office inventory to maintain supply levels.
- Planned staff and training meetings.
Customer Service Representative
Serco Global Services (Origin and Bupa)
Bendigo, Victoria
11.2013 - 03.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Case Manager
QBE Insurance
Bendigo, Victoria
01.2010 - 08.2011
- Assisted Case Managers in coordinating and organizing case files, including inputting data into the computer system.
- Provided administrative support to Case Managers by scheduling appointments, maintaining records, and tracking client progress.
- Collaborated with other departments to ensure clients received appropriate services as needed.
- Maintained confidentiality of all documents related to cases and clients.
- Facilitated meetings between Case Managers and clients to discuss treatment options.
- Communicated regularly with outside agencies regarding referrals or resources available to clients.
- Helped Case Managers create individualised service plans tailored to each client's needs.
- Participated in regular staff meetings with supervisors to discuss caseloads and program updates.
- Attended trainings related to case management topics in order to stay current on best practices.
Administrator
Bolts and Fasteners
Bendigo, Victoria
01.2007 - 01.2011
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Coordinated meetings, conferences, travel arrangements.
- Provided general administrative support to staff members.
- Processed payroll information according to established guidelines.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Hospitality Worker
Greystanes Manor
Bendigo, Victoria
01.2005 - 01.2007
- Greeted customers and provided them with menus.
- Assisted in seating guests and ensuring they were comfortable.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Answered questions regarding menu items, special offers and other restaurant information.
- Served food and drinks to customers in a timely manner.
- Checked on customers regularly to ensure satisfaction with meals and services.
- Monitored inventory levels for all items used in the hospitality area.
Education
Diploma in Community Service -
Bendigo Regional Institute of TAFE
Bendigo-Echuca, VIC09.2024
Certificate III Business Administration BSB30115 -
01.2007
Skills
- Positive Reinforcement
- Emotional Support
- Behavior Modeling
- Cultural Competency
- Youth Supervision
- Conflict De-Escalation
- Payroll Administration
- Invoice Processing
- Accounts Receivable
- Tax Preparation
- Budget Support
- Finance
- Complex Problem-Solving
- Cash Handling
- Customer Needs Assessment
- Goal-Oriented
- Organization
- Goal-Driven
References
- Bradley Chalmers, CGU Insurance, 0419 334 146
- Ellie Cross, Serco Global, 0438 461 987
- Brendan Westley, National heating & Cooling 0427 027 037
Timeline
Residential Youth Worker
MacKillop Family Services
01.2024 - Current
Bookkeeper
Daniel Reid Building and Construction
01.2019 - Current
Administrative Officer
National Heating & Cooling
01.2018 - 10.2019
Customer Service Representative
Serco Global Services (Origin and Bupa)
11.2013 - 03.2015
Assistant Case Manager
QBE Insurance
01.2010 - 08.2011
Administrator
Bolts and Fasteners
01.2007 - 01.2011
Hospitality Worker
Greystanes Manor
01.2005 - 01.2007
Diploma in Community Service -
Bendigo Regional Institute of TAFE
Certificate III Business Administration BSB30115 -
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