Summary
Overview
Work History
Education
Skills
Timeline
Generic

JASMINE Makara

Townsville,QLD

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.

Overview

7
7
years of professional experience

Work History

Housekeeping Supervisor

Compass Group
12.2022 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, drying, Folding linen.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports, and other business documentation.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Safety meetings.

Bartender Supervisor

Compass Group, ESS
12.2022 - Current
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Houskeeper

Compass Group
08.2021 - Current
  • Kept work area clean, neat, and well-stocked to maximize productivity.
  • Completed daily maintenance tasks in record time to maximize productivity.
  • Trained other personnel in proper maintenance and repair of utility systems.
  • Verified that all safety procedures were followed while working on utility systems.
  • Willing to work in all areas needed.
  • Communicated with customers to address identified issues and provide updates on repairs.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.

Customer Service Representative

Future Products Groups
03.2021 - 08.2021
  • Set up and activated customer accounts.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Documented conversations with customers to track requests, problems and solutions.

Assistant

Aotearoa New Zealand Fine Wine
07.2018 - 12.2019
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Organized personal tasks to free up executive to handle professional matters.
  • Maintained positive working relationship with fellow staff and management.

Sport Conductor

Weston Sports
06.2019 - 06.2019
  • As part of my role as holiday coordinator I had a group of 29/30 children in my care aging from 5-14 years old.
  • Demonstrating a great attitude, I was positive and supportive towards the children.
  • Working well and thinking fast in a high energy environment.
  • Great communication was essential in this role which is a strength of mine.
  • I had to be very organized and used my time management skills to ensure the smooth running of each day.
  • Inspected switches on daily basis.

Waitress

LOADING RAMP
01.2018 - 01.2019
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Processed customers' payments and provided receipts.
  • Entered customer food orders into computer system.

MACHINE OPERATOR

WATTIES
01.2016 - 01.2017
  • Responsible for the running and fault diagnosis of my line.
  • Recording of any stoppages during production.
  • I maintained a safe working environment for my team.
  • I enjoyed accepting additional shifts when required to meet production deadlines.

Education

Some College (No Degree) -

Hastings Girls High School
Hastings

Skills

  • Problem-solving abilities
  • Product organization
  • Call Center Operations
  • Store maintenance
  • High-energy attitude
  • Encouraging Team Player
  • Motivational
  • Driven and Self-motivated
  • Quick Learner
  • Invoice Processing
  • Organize Work Schedules
  • Customer Service

Timeline

Housekeeping Supervisor

Compass Group
12.2022 - Current

Bartender Supervisor

Compass Group, ESS
12.2022 - Current

Houskeeper

Compass Group
08.2021 - Current

Customer Service Representative

Future Products Groups
03.2021 - 08.2021

Sport Conductor

Weston Sports
06.2019 - 06.2019

Assistant

Aotearoa New Zealand Fine Wine
07.2018 - 12.2019

Waitress

LOADING RAMP
01.2018 - 01.2019

MACHINE OPERATOR

WATTIES
01.2016 - 01.2017

Some College (No Degree) -

Hastings Girls High School

Similar Profiles

CREATE PROFILE
JASMINE Makara