Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Manti

Narara,NSW

Summary

Caring Disability Support Worker skilled at working with individuals living with cognitive and physical restrictions. Versed in daily living support, meal preparation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience. Organized and dependable as well as able to manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Online Personal Shopper

Coles Supermarket
06.2022 - Current
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
  • Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Loaded and unloaded orders at customer's homes or locations.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.

Disability Support Worker

Independent
02.2022 - Current
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.

Education

High School Diploma -

Narara Valley High School
Narara, NSW
10.2022

Skills

  • Delivery Management
  • Route Planning
  • Product Picking
  • Brand Awareness
  • Customer Service Expertise
  • Problem-solving abilities
  • Attention to detail
  • Interpersonal skills
  • Adaptability
  • Active listening
  • Patience and empathy
  • Order processing
  • Organizational skills
  • Flexible Schedule
  • Planning and Organization
  • Customer Service
  • Online Order Processing
  • Individual Support Plans
  • Client Needs Assessment
  • Relationship Building
  • Family Communication
  • Daily Living Requirements
  • Independent Living Support
  • Personal Growth Support
  • Life Skills Training
  • Mobility Support
  • Client Confidentiality
  • Behavior Support Plans

Certification

NSW Police Check - Current

Working With Children - Current

First Aid Certificate - Current

Public Liability and Indemnity Insurance - Current

Timeline

Online Personal Shopper

Coles Supermarket
06.2022 - Current

Disability Support Worker

Independent
02.2022 - Current

High School Diploma -

Narara Valley High School

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Jasmine Manti