Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Mariotti

Balga,WA

Summary

Accomplished Duty Manager, adept in customer service and inventory management. Spearheaded team supervision and staff development, enhancing operational productivity and customer satisfaction. Demonstrated excellence in relationship building and problem resolution, contributing to a positive and efficient work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Duty Manager

Dan Murphy's
11.2020 - Current
  • Responded to customer questions regarding products, prices and availability.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Handled employee problems in absence of general manager.
  • Collaborated with upper management to improve productivity of operations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

Relief Customer Experience Manager

Dan Murphy's
11.2023 - 03.2024
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed new employees and on-going performance assessment of current employees.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Established performance and service goals and held associates accountable for individual performance.
  • Analyzed customer feedback data to identify trends and areas for improvement.
  • Managed diverse team of customer service representatives, fostering inclusive environment that valued different perspectives.
  • Fostered culture of continuous improvement, encouraging team members to propose innovative solutions to enhance customer experience.

Food and Beverage Attendant

Shingle Inn Cafe
09.2014 - 06.2015
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.

Junior Pharmacy Assistant

Chemmart Pharmacy
05.2014 - 08.2014
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Followed strict confidentiality protocols to protect customers' private medical information.
  • Maintained clean and organized pharmacy shelving and work areas.

Education

No Degree - Year 10

Ocean Reef Senior High School
Ocean Reef, WA
12-2013

Skills

  • Customer Service
  • Time Management
  • Team Supervision
  • Customer Communication
  • Attention to Detail
  • Relationship Building
  • Cash Management
  • Staff Training and Development
  • Shift Scheduling
  • Work Planning and Organization
  • Verbal and Written Communication
  • Policy Implementation
  • Health and Safety Compliance
  • Inventory Management
  • Problem Resolution

Certification

  • Safe Chemical Handling Certificate, Rapid Clean - 2023
  • WS High Risk Work Licence (Forklift), Licences For Work Perth - 2022
  • WA Approved Manager Liquor Licence, Access All Areas Training - 2022
  • First Aid Certificate, St John - 2022
  • Responsible Service of Alcohol (RSA) Certificate, Aveling - 2020
  • Australian Drivers Licence (Class C-A) - 2015

Timeline

Relief Customer Experience Manager

Dan Murphy's
11.2023 - 03.2024

Duty Manager

Dan Murphy's
11.2020 - Current

Food and Beverage Attendant

Shingle Inn Cafe
09.2014 - 06.2015

Junior Pharmacy Assistant

Chemmart Pharmacy
05.2014 - 08.2014

No Degree - Year 10

Ocean Reef Senior High School

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Jasmine Mariotti