Jasmine Maxted

• Creating a Component Strategy detailing machine identifying factors such as, each component breakdown of source of supply, department for overhaul, Component Identifier number, duration of turn time for expected required by date, dispatch information for communication to other relevant departments.
• Ensure all data entered into Component Supply Plan matches Component Strategy 4 weeks prior to machine arrival and all WesTrac Exchange Components have been allocated and are scheduled to be delivered on machine arrival day.
• Inputting data into Project Application to have traceability and visibility for all involved within the rebuild, on progress and component delivery ETA's.
• Upon machine arrival, tracking all components being overhauled in relevant departments through the process of strip, inspect, quote, variation approval, machining, build, paint and dispatch.
• Coordinate with personnel in WesTrac to set expectations and manage changes of scope, to find alternatives sources of supply including, site supply/free issue, WesTrac Exchange, Flexi, Reman or Brand New.
• Manage the delivery of WesTrac Exchange component cores to be overhauled and returned to PEX stock to allow availability for upcoming machine downs/rebuilds.
• Compare the component quoted amount approved by the customer, to the figure booked out to the Work Order and have repriced if price does not align. Make sure component is booked out to the correct Work Order, whether this is the main rebuild or core overhaul Work Order.

• Enhanced office efficiency by streamlining administrative processes and implementing organisational systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Actioning both Service Work Order Process (DBS) and DTC Helpdesks.
• Creating monthly reports on progress, strengths and weaknesses for Branches within WesTrac, broken down into each category, store and employee.
• Answering phone calls, emails and messages to resolve issues straight away or as soon as a process of fixing the error has been put in place.
• Direct contact for all questions on WesTrac systems, or guidance in the direction that will assist employees.
• Implementation of policies and procedures throughout the company to set standards to all employees of what is expected.
• Resolving customer disputes to have amazing morale, and to retain customers for the continuation of using WesTrac.
• Working within not only my department, but other departments to get a better understanding of WesTrac, and using my knowledge as a DBS Key User to make other employees jobs easier or to assist in completing their workflow on time.

Key Responsibilities:

• Answer and direct phone calls
• Organise and schedule meetings
• Write and distribute email, correspondence memos, letters and documents
• Assist in the preparation of regularly scheduled reports
• Submit and reconcile expense reports
• Document filing
• Act as the point of contact for internal and external customers
• Assist in the maintenance and scheduling of the company car fleet
• Manage and operate the back end of the Infocert Content Management System
• Directly contact and assist the New South Wales Land Registry Service, legal practitioners, developers, certifiers, investors, company officials and the wider public

Key Responsibilities:

• Opened and closed venue
• Processed payouts and balanced tills
• Managed and trained staff
• Ordering consumable requirements and managed regular stocktakes
• Promoted products, services and programs
• Resolved customer issues and complaints
• Monitored cashflows and patrons behaviour
• Ensured that all legislative requirements were consistently complied with
• Serviced and fixed machines when technicians were unavailable
• Scheduling, organisation and hosting of functions
• Organising and monitoring staff
• Exceeding customer wants, needs and expectations
• Targeting planning and services to individual customer and function needs and requests
• Arranging food catering, menus, live music and room design