Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Jasmine McLaughlin

Summary

Results-driven professional prepared for roles in client services. Provides valuable experience in managing client expectations and ensuring satisfaction. Known for collaborative teamwork and adaptability, utilizing strong communication and organizational skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Primary Caregiver/Disability Advocate

01.2008 - Current
  • Following a significant incident in 2008, I have been the primary caregiver for my daughter
  • Achievements have included:
  • Improved patient well-being by providing individualized care and developing personalized care plans.
  • Providing personal, medical and physical care
  • Interviewing and hiring care staff for in home and community support
  • Advocating for appropriate placement in school
  • Regular care team meetings to support ongoing changes
  • Analysing care needs and determining appropriate providers
  • Applications to NDIS including change of circumstance and plan review
  • Advocated for her needs within the healthcare system, ensuring access to necessary resources such as therapy services or specialist referrals.

Client Service Representative

Services Australia - ADELAIDE
01.2024 - 12.2024
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanour during high-pressure situations.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Client Services Officer

Anglicare
01.2021 - 12.2022
  • Booking clients into services
  • Provided accurate product information to clients, facilitating informed decision-making.
  • Trained new personnel regarding company operations, policies and services.
  • Working across 3 computer programs
  • Responding to emails in appropriate and timely manner
  • Building relationships within and outside company
  • Increased service quality with proactive account management and timely updates on client needs.

Sales Assistant/Merchandiser

'Vinnies' Kidman Park
01.2020 - 12.2021
  • Customer service: Working with a range of people with a vast array of experience, skills and knowledge
  • Processed sales transactions and handled cash register with accuracy.
  • Identifying customer needs
  • Working in a fast paced environment with at times challenging customers
  • Maintained clean and organized store displays to enhance shopping experience.

Section manager - Pharmacy Assistant

Chemist Warehouse, Amcal, National Pharmacies
01.2006 - 01.2008
  • Duties included: Sales
  • Prescription management
  • Stock ordering
  • Maintaining budgets
  • Merchandising
  • Sales invoicing
  • Customer service
  • Accomplishments included Exceeding allocated sales targets
  • Signing up larger than expected numbers of members

Education

Diploma - Case Management

Certificate 3 - Medical

Certificate 3 - undefined

Certificate 3 - undefined

Skills

  • Client relationship building
  • Strong interpersonal skills
  • Clear communication skills
  • Teamwork and collaboration
  • Adaptability and flexibility
  • First aid and safety
  • Compassionate care

Certification

  • First Aid Certification
  • Trauma-Informed Care Training
  • RAN
  • WWCC
  • Police Clearance

Interests

  • Interior Design
  • Fashion
  • Creative Writing
  • Gardening

Timeline

Client Service Representative

Services Australia - ADELAIDE
01.2024 - 12.2024

Client Services Officer

Anglicare
01.2021 - 12.2022

Sales Assistant/Merchandiser

'Vinnies' Kidman Park
01.2020 - 12.2021

Primary Caregiver/Disability Advocate

01.2008 - Current

Section manager - Pharmacy Assistant

Chemist Warehouse, Amcal, National Pharmacies
01.2006 - 01.2008

Certificate 3 - Medical

Certificate 3 - undefined

Certificate 3 - undefined

Diploma - Case Management

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Jasmine McLaughlin