Summary
Overview
Work History
Skills
Licenses and Qualifications
Timeline
Generic

Jasmine Montgomery

Redbank Plains ,QLD

Summary

Dynamic Office Manager with a proven track record at Andy's Auto Rentals, excelling in customer service and conflict resolution. Expert in organizational skills and data entry, I effectively managed vehicle maintenance and customer complaints, ensuring high satisfaction levels. I am a team player, honest, hardworking and reliable.

Overview

12
12
years of professional experience

Work History

Office Manager

Andys Auto Rentals
04.2020 - 03.2025

- Provided Excellent Customer service in person and by phone

- Handled Insurance claims for damaged vehicles

- Ensured all vehicle services were up to date

- Organised replacements for Tyres, Windscreens etc

- Debt collection

- Ensured all vehicles were cleaned and maintained for hires daily

- Handled customer complaints

- Allocation of infringements to the correct person





Customer Service Representative

Andys Auto Rentals
02.2018 - 04.2020

- Delivered excellent customer service in person and by phone

- Processing of Tolls

- Allocation of bookings via online requests

- Transporting vehicles between depots

Operations Manager

Zambrero
11.2016 - 02.2018
  • Supervised staff and kept employees compliant with company policies and procedures.
  • Travelled between Four locations to ensure the cleanliness and customer service expectations were met.
  • Assisted in recruiting, hiring and training of team members.
  • Handled staff rosters and tracked employee attendance and punctuality.
  • Stock ordering

Early Childhood Educator

Edens Landing Childrens Centre
12.2012 - 12.2013

- Care and Supervise Children ( Various Ages )

- Education and Preparation of Healthy Meals

- Child Hygiene

- Time Management

- Facilitation of Early Childhood Developmental Milestones

- Working Within Legislation, Policies and Procudures in the work place.

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Data entry
  • Customer relations
  • Billing
  • Conflict Resolution
  • Problem resolution

Licenses and Qualifications

- Open Drivers License and My Own Reliable Car

- Cert II in Logistics ( Major Training Group ) 

- Forklift License

- Workplace Health and Safety

- Food Safety Trained 

- Cert III in Early Childhood Education ( YMCA Kingston )

Timeline

Office Manager

Andys Auto Rentals
04.2020 - 03.2025

Customer Service Representative

Andys Auto Rentals
02.2018 - 04.2020

Operations Manager

Zambrero
11.2016 - 02.2018

Early Childhood Educator

Edens Landing Childrens Centre
12.2012 - 12.2013
Jasmine Montgomery