Jasmine Morgan (nee Novice)
Summary
Proven track record in enhancing customer satisfaction, leveraging excellent communication and problem-solving skills. Demonstrated ability to train and coach and improve service efficiency. Showcasing strong multitasking and analytical abilities. Committed to delivering outstanding service and results, with a focus on continuous improvement and effective time management.
Overview
28
28
years of professional experience
Work History
Customer Advisor
WorkCover Queensland
04.2001 - Current
- Proactively manage a portfolio of customers by developing strong and effective relationships with all involved.
- Enhance communications with customers to develop a partnership approach to ensure durable outcomes for return to work and recovery
- Identify trends and deliver effective case management services to maximise engagement
- Be proactive with actions and accountable for costs, durations and outcomes
- Proactively develop strong working relationships with customers and develop a partnership approach with all stakeholders
- Educate and support customers through the claims management process with the focus on long term employment outcomes and maximum recovery
- Role model WorkCover's values, striving for excellence, acting with integrity, response to the needs of others and respectful to all
Customer Service
Woolworths Group
01.1997 - 12.1997
- Provided fast and efficient service to customers at the service desk or checkout.
- Handled cash register operations accurately
- Assisted with customer queries and resolved complaints professionally enhancing overall customer satisfaction.
- Trained new employees
Crew Member
Hungry Jack's
10.1996 - 12.1997
- Customer service front counter and drive-thru
- Took orders, prepared meals, and collected payments.
- Worked in a fast paced environment demonstrating strong multitasking abilities, handling multiple orders without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and providing friendly and efficient service at the register.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from management team.
Education
Post Graduate Diploma - Case Management And Rehabilitation
Griffith University
Brisbane, QLD12.2008
High School Diploma -
Windaroo Valley State High School
Bahrs Scrub, QLD12.2000
High School Diploma -
Seaton High School
Seaton, SA12.1998
Skills
- Excellent communication skills
- Effective problem solving and negotiating abilities
- Evaluation of information and attention to detail and analytical skills
- Time management and planning
- Open, honest, and empathitic
Timeline
Customer Advisor
WorkCover Queensland
04.2001 - Current
Customer Service
Woolworths Group
01.1997 - 12.1997
Crew Member
Hungry Jack's
10.1996 - 12.1997
Post Graduate Diploma - Case Management And Rehabilitation
Griffith University
High School Diploma -
Windaroo Valley State High School
High School Diploma -
Seaton High School
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