Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Morris

Laceys Creek,QLD

Summary

Strategic Business Administrator with 7 years of experience successfully leading diverse teams through both routine and transitional business operations. Responsible manager of company finances with dedication to both organizational bottom-line and well-being of personnel. . Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

17
17
years of professional experience

Work History

Business Administrator

Bullseye Brick And Block
10.2019 - Current
  • Managed day-to-day development issues.
  • Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
  • Developed monthly reports.
  • Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
  • Developed strategic plans and initiatives.
  • Observed all laws, regulations and other applicable obligations.
  • Reconciled business and creative needs.
  • Prepared operational and salary budgets.
  • Organized and updated databases, records and other information resources.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Completed bi-weekly payroll for 7 employees.

Dental Assistant/Receptionist

Maven Dental
07.2018 - 10.2019
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared patient x-rays and images for dentist review.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Monitored patient comfort and safety during dental procedures.
  • Scheduled and confirmed patient appointments.

Guest Service Agent

Virgin Australia
07.2011 - 05.2018
  • Collected fees and payments.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Updated records when lost, delayed or pilfered bags were found.
  • Assisted customers with luggage issues such as missing and damaged while maintaining calm and personable demeanor.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Observed safety and privacy procedures in handling passengers' property.

Customer Service Supervisor

Drakes Supermarkets
01.2007 - 07.2011
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

Certificate I in Hospitality

Mitchelton State High School
Mitchelton, QLD

Certificate III in Childrens Services

My Other Mum Childcare
Mitchelton, QLD

Certificate II in Workplace Practices

Mitchelton State High School
Mitchelton, QLD

Certificate III in Dental Assisting

Open Colleges

High School Diploma -

Mitchelton State High School
Mitchelton, QLD
11.2009

Skills

  • Supply Coordination
  • Time Management
  • Microsoft Office Suite
  • Managing Multiple Projects
  • Marketing Initiatives
  • Training Documents
  • Eye for Detail
  • Operations Management
  • Financial Reporting
  • Executive Support
  • Company Event Coordination
  • Accounting Software
  • Staff Supervision

Timeline

Business Administrator

Bullseye Brick And Block
10.2019 - Current

Dental Assistant/Receptionist

Maven Dental
07.2018 - 10.2019

Guest Service Agent

Virgin Australia
07.2011 - 05.2018

Customer Service Supervisor

Drakes Supermarkets
01.2007 - 07.2011

Certificate I in Hospitality

Mitchelton State High School

Certificate III in Childrens Services

My Other Mum Childcare

Certificate II in Workplace Practices

Mitchelton State High School

Certificate III in Dental Assisting

Open Colleges

High School Diploma -

Mitchelton State High School

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Jasmine Morris