Jasmine Nanninga
Knoxfield
Summary
Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Overview
32
32
years of professional experience
Work History
Customer Service
GEO YAWA Aquatic Centre and Knox Leisure Works
01.2023 - Current
- Customer Service
- Cash Handling
- Answering Phones
- Tours of Facility
- Sale of Stock
- Selling Memberships
- Achieved individual sales goals and customer service goals.
- Provided exceptional customer service, resulting in increased client retention rates.
- Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
- Provided exceptional customer service through timely communication and professional interactions.
- Collaborated with team members to improve overall customer service experience.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Delivered exceptional customer service by promptly addressing inquiries, concerns, and complaints.
- Transferred telephone calls to appropriate staff members to expedite customer service.
- Delivered exceptional customer service, leading to repeat bookings and referrals.
- Provided exceptional customer service, ensuring positive experiences for all members.
- Provided exceptional customer service, addressing concerns professionally and empathetically.
- Greeted customers warmly to provide exceptional customer service.
- Provided exemplary customer service to guests.
- Delivered superior customer service and handles client requests.
Carer for Elderly Parents
01.2019 - 01.2022
- Carer for Elderly Parents
- Ironing Work from Home
Customer Service
M & M Peebles Rosebud
01.2015 - 01.2019
- Customer Service
- Cash Handling
- Opening & Closing of store
- Answering Phones
- Stock Ordering
Customer Service
Bendigo Bank
01.2014 - 01.2015
- Customer Service
- Cash Handling
- Opening & Closing of Branch
- Achieved individual sales goals and customer service goals.
- Provided exceptional customer service, resulting in increased client retention rates.
- Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
- Provided exceptional customer service through timely communication and professional interactions.
- Collaborated with team members to improve overall customer service experience.
- Transferred telephone calls to appropriate staff members to expedite customer service.
Customer Relationship Officer
Bendigo Bank Bayswater & Boronia
01.2004 - 01.2014
- Customer Service
- Opening and Closing Accounts
- Cash Handling
- Answering Phones
- Assisting Branch manager with reports
- Assisting Lending Manager with Loans and doing relief when away
- Managed customer relations on ongoing basis to maximize customer retention.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Made customers aware of current and new programs and services.
- Trained new team members on company policies, CRM systems, and best practices to ensure consistent service quality.
- Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
- Collaborated with other teams to resolve complex issues affecting multiple customers, resulting in increased satisfaction levels.
Customer Service Officer
Bendigo Bank Ferntree Gully
01.2002 - 01.2004
- Answering Phones
- Cash Handling
- Customer Service
- Opening and Closing of Accounts
- Assisting Branch Manager with Reports
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Customer Service Officer
Commonwealth Bank
01.1999 - 01.2001
- Answering Phones
- Cash Handling
- Greeting Customers and helping them with their banking needs
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Customer Service
Safeway
01.1993 - 01.1999
- Cash Handling
- Register Work
- Customer Service
- Then at Mornington & Scoresby became 2IC so assisted the Manager in running the front of store
- Rostering
- Managing Staff
- Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
- Provided exceptional customer service through timely communication and professional interactions.
- Collaborated with team members to improve overall customer service experience.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Provided exceptional customer service, addressing concerns promptly and courteously.
- Delivered exceptional customer service by promptly addressing inquiries, concerns, and complaints.
- Achieved recognition for outstanding customer service, setting benchmark for colleagues.
- Transferred telephone calls to appropriate staff members to expedite customer service.
Education
Year 9 -
Rosebud Secondary College
01.1991
Skills
- Excellent Communication Skills
- Organization
- Reliable/Honest
- Problem Solving
- Hard Working
- Customer service and care
- Customer service best practices
- Sales and customer service
Vaccination Status
Fully Vaccinated
Personal Information
- Date of Birth: 17/12/1976
- Driving License: Current Driver's License
- Marital Status: Married
Timeline
Customer Service
GEO YAWA Aquatic Centre and Knox Leisure Works
01.2023 - Current
Carer for Elderly Parents
01.2019 - 01.2022
Customer Service
M & M Peebles Rosebud
01.2015 - 01.2019
Customer Service
Bendigo Bank
01.2014 - 01.2015
Customer Relationship Officer
Bendigo Bank Bayswater & Boronia
01.2004 - 01.2014
Customer Service Officer
Bendigo Bank Ferntree Gully
01.2002 - 01.2004
Customer Service Officer
Commonwealth Bank
01.1999 - 01.2001
Customer Service
Safeway
01.1993 - 01.1999
Year 9 -
Rosebud Secondary College
Similar Profiles
Kylie SmilesKylie Smiles
Level 4 Swim Teacher at Yawa Aquatic CentreLevel 4 Swim Teacher at Yawa Aquatic Centre
Craig NicollCraig Nicoll
Swimming Instructor at SA Aquatic and Leisure CentreSwimming Instructor at SA Aquatic and Leisure Centre
Angus BrightAngus Bright
Lifeguard at Alice Springs Aquatic & Leisure CentreLifeguard at Alice Springs Aquatic & Leisure Centre