Jasmine Norman
Sippy Downs,Queensland
Summary
Motivated and willing volunteer with experience in helping non-profit organizations and fundraising charities. Dedicated to maintaining high customer service satisfaction and prioritising customers needs and problems. Driven to be helpful and friendly when assisting employees or customers. Experienced in working community based environments and team based work.
Overview
1
1
year of professional experience
Work History
Volunteer
Headspace
08.2023 - Current
- Improved community engagement by organizing and leading various volunteer initiatives.
- Mentored at-risk youth, offering guidance and support to help them make positive life choices.
- Assisted in planning and executing fundraising events to raise vital funds for community programs.
- Attended community programs and provided feedback for them.
- Facilitated access to services for vulnerable populations by connecting them with appropriate resources.
- Strengthened community bonds by organizing social events that brought diverse groups together.
- Provided information and spread awareness about the organization and how people can access it.
- Gained knowledge and experience working with children in educational setting.
- Planned and delivered numerous activities and special events.
- Developed communication strategies to promote charity events.
- Assisted organizing local charity events to raise funds for disadvantaged families.
- Facilitated outreach activities to build community awareness.
- Developed and implemented strategies to enhance quality of social services.
Volunteer
Lifeline Shop
09.2022 - 09.2022
- Gave positive attitude and non-judgemental approach towards customers.
- Delivered compassion and clear verbal communication to boost satisfaction of customer service.
- Assisted in teamwork collaboration and activities to contribute helping around the store.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in pricing objects and restocking various different objects around the store.
- Contributed to putting up displays to enhance attracting more customers.
- Willingly contributed to help advertise the store through connections.
Education
High School Diploma -
Chancellor State College
Sippy Downs, QLD11.2023
Certificate III - Community Services
TAFE Queensland
Mooloolaba, QLD07.2023
Certificate II - Community Services
TAFE Queensland
Mooloolaba, QLD10.2022
Skills
- Volunteer Recruitment
- Computer Skills
- Fundraising
- Community Engagement
- Customer Service
- Team Training
- Activity Planning
- Victim Support Services
- Community Outreach
- Empathy and compassion
- Effective communication
Timeline
Volunteer
Headspace
08.2023 - Current
Volunteer
Lifeline Shop
09.2022 - 09.2022
High School Diploma -
Chancellor State College
Certificate III - Community Services
TAFE Queensland
Certificate II - Community Services
TAFE Queensland
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