Jasmine O'Brien
Merrylands,NSW
Summary
Prior broker assistant with 2+ years of experience in the finance industry, also boasting 8+ years in customer service experience.
Brings a history managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Offers skills with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Broker Assistant
Freedom Capital Finance
2023.06 - 2024.08
- Supported brokers in closing deals, ensuring all necessary compliance paperwork was completed accurately and timely.
- Safeguarded confidential client information by implementing strict record-keeping practices that adhered to regulatory requirements.
- Recorded supporting documentation for phone calls and written correspondence.
- Completed training programs to remain updated and further develop proficiency of important industry information.
Mortgage Service Centre Representative
Westpac Group
2022.11 - 2023.06
- Increased client satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted clients warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Collected, arranged, and input information into database system.
Customer Service Representative
SocietyOne
2021.11 - 2022.11
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Shift Supervisor
McDonald's
2020.11 - 2021.11
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Patrolled work areas to inspect operations, identified concerns and implemented corrective actions
Crew Member
McDonald's
2015.11 - 2020.11
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
Cranebrook High School
Cranebrook, NSW09.2016
Skills
- Data entry proficiency
- Credit score understanding
- Compliance adherence
- Customer Service
- Attention to Detail
- Reliability
- Task Prioritization
- Written Communication
- CRM Software
Timeline
Broker Assistant
Freedom Capital Finance
2023.06 - 2024.08
Mortgage Service Centre Representative
Westpac Group
2022.11 - 2023.06
Customer Service Representative
SocietyOne
2021.11 - 2022.11
Shift Supervisor
McDonald's
2020.11 - 2021.11
Crew Member
McDonald's
2015.11 - 2020.11
High School Diploma -
Cranebrook High School
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