CloudPayroll
Jasmine Ockenden
Human Resources Manager / Talent Acquisition - Australia
Sydney,NSW
Summary
Experienced HR Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further Company goals. Ready to leverage training and experience to take on new professional challenges.
Currently looking for full-time or part-time positions.
Open to relocating for career opportunities that align with my expertise and future aspirations.
Overview
8
8
years of professional experience
Work History
HR Manager / Talent Acquisition - Australia
International Capital Markets
10.2022 - Current
- Facilitated organisational change through effective communication and collaboration with senior management.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved integrity of Company's values whilst providing necessary support to employees.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with Company goals.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Championed organisational health initiatives promoting overall well-being of staff members which resulted in heightened morale and productivity.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organisation.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Enhanced employee retention by implementing effective onboarding, training, mentorship and performance reviews throughout their tenure.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Guided leaders and employees on Company policies, programs, benefits and salary administration.
- Supervised and mentored direct reports and developed talented HR teams.
- Processed employee claims involving performance issues and harassment.
- Devised hiring and recruitment procedures for Company, leading to substantial growth - Company went from 90 to 170 employees in less than 2 years.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for audits and new training processes.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Instructed senior leaders on appropriate employee corrective steps.
Receptionist / Office Administrator
International Capital Markets
12.2021 - 10.2022
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilisation.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues' needs or concerns.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Assisted in the planning and execution of Company events for improved employee morale and client relations.
- Maintained a clean, organised, and welcoming reception area for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Boosted Company image by providing friendly, professional, and timely assistance to all internal employees and external visitors, clients, and vendors.
- Handled complaints and questions, and re-directed calls to other team members.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy employees.
- Organised meetings for executives and coordinated availability of conference rooms for participants.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Counter Manager/ Make-Up Artist
Laura Mercier / Bobbi Brown
03.2016 - 02.2020
- Utilised strong communication skills to establish rapport with diverse clientele, fostering an inclusive shopping environment for all customers.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Increased customer satisfaction by providing efficient and friendly service during appointments.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Maintained a clean and organised counter area, ensuring a pleasant environment for customers.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Operated register efficiently, reducing wait times and improving customer experience.
- Implemented loss prevention measures to minimise shrinkage and protect company assets.
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
- Resolved customer complaints professionally and with empathy, resulting in increased loyalty and repeat business.
- Processed returns and exchanges swiftly, adhering to store policies while maintaining positive customer relationships.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
- Maintained stock and replenished workstation products.
- Collaborated with other departments and counters to ensure collaboration foster a good community in store.
Education
Certificate IV in Human Resource Management - Human Resources Management
Australian Human Resources Institute
Online 04.2001 -
Certificate IV in Make Up And Special Effects - Make Up And Special Effects
Australian College of Make Up And Special Effects
Sydney NSW 04.2001 -
High School Diploma -
The McDonald College
Sydney, NSW 04.2001 -
Skills
Performance Management
Software
Employment Hero
Adobe Suite
Jira
Microsoft Teams
Deel
Interests
Hiking - Completed the Camino De Santiago, an 800km hike in 2023
Art & Crafting
References
References are available upon request.
Thank you for taking the time to consider my application. If you have any further queries, please do not hesitate to reach out.
Timeline
HR Manager / Talent Acquisition - Australia
International Capital Markets
10.2022 - Current
Receptionist / Office Administrator
International Capital Markets
12.2021 - 10.2022
Counter Manager/ Make-Up Artist
Laura Mercier / Bobbi Brown
03.2016 - 02.2020
Certificate IV in Human Resource Management - Human Resources Management
Australian Human Resources Institute
04.2001 -
Certificate IV in Make Up And Special Effects - Make Up And Special Effects
Australian College of Make Up And Special Effects
04.2001 -
High School Diploma -
The McDonald College
04.2001 -
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