Summary
Overview
Work History
Skills
References
Timeline
Generic

JASMINE PARKER

Valentine,NSW

Summary

Highly skilled Medical Administrator, Rostering, and Customer Service professional with over 15 years of diverse experience in both large and small business environments. Proficient in a wide range of tasks including roster management, client triage and referrals, correspondence processing, complaint resolution, and general administration.

Capable, motivated, and renowned for exceptional time management skills.

Experienced in a multitude of software platforms including Microsoft Office, Core plus, Power Diary and XERO.

Overview

6
6
years of professional experience

Work History

Practice Manager

Life Matters Psychologists
01.2022 - Current
  • I am responsible for orchestrating the seamless functioning of our practice, overseeing various essential tasks to ensure the highest standards of service delivery
  • My role encompasses welcoming and onboarding vulnerable clients with empathy and sensitivity, ensuring their comfort and support throughout their engagement with us
  • Leveraging software and technology, I streamline administrative processes, manage patient records efficiently, and facilitate effective communication between staff and clients
  • In addition to delivering exemplary customer service, I take charge of all financial operations, including billing, invoicing, and budget management, with meticulous attention to detail to uphold accuracy and compliance with regulatory standards
  • At the forefront of our practice, I manage front-of-house responsibilities, warmly greeting clients, scheduling appointments, and addressing inquiries to create a welcoming and professional environment reflective of our commitment to compassionate care and support
  • Furthermore, I lead a team of administrative professionals, coordinating their efforts to optimize practice operations and uphold service excellence
  • Managing psychologists' schedules and ensuring efficient coordination and utilization of resources to meet client needs effectively
  • This multifaceted role allows me to foster a collaborative and supportive environment that prioritizes both client care and operational efficiency.

Team Leader - Roster Coordination

Living Made Easy
01.2018 - 01.2022
  • In this role I served as the primary point of contact for employee and client rostering inquiries, ensuring seamless coordination of staff schedules
  • Collaborating with the Area Manager, I contributed to workforce planning by identifying roster and skill gaps, while also monitoring employee competencies and credentials to ensure compliance with company policies and procedures
  • My responsibilities included maintaining a thorough understanding of Living Made Easy Policies and Procedures to guide support workers during scheduling and uphold service standards
  • I prioritized staff availability and preferences, considering leave requests and promoting teamwork by recognizing achievements and providing support during challenges
  • Monitoring nurse/support worker visit reports and actively problem-solving inquiries from clients I ensured smooth operations and customer satisfaction
  • Additionally, I accurately developed and maintained service user rosters in alignment with care plans, preferences, and program guidelines, while also liaising with coordinators to manage changes effectively and resolve complaints professionally
  • Documenting all information in medical rostering software and maintaining strict confidentiality, I ensured accurate record-keeping and compliance with legislative requirements
  • Leveraging scheduling software and online programs, alongside google maps, I optimized resource allocation and workflow efficiency
  • With essential skills and certifications including National Police Clearance, First Aid, Working with Children Check, and NDIS Worker Orientation Module Certification, I demonstrated excellent administration, problem-solving, and communication skills
  • My experience in the aged care and disability industries, coupled with proficiency in scheduling software and knowledge of industry awards, equipped me to excel in this dynamic role.

Skills

  • Administration and Organisation
  • Staff Management
  • Workflow Management
  • Schedule Management
  • Practice Management
  • Leadership and Management
  • Clinical Knowledge
  • Financial Management
  • Technology Proficiency
  • Problem-Solving Skills
  • Customer Service
  • Regulatory Compliance
  • Adaptability and Flexibility

References

References can be provided upon request.

Timeline

Practice Manager

Life Matters Psychologists
01.2022 - Current

Team Leader - Roster Coordination

Living Made Easy
01.2018 - 01.2022

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JASMINE PARKER