JASMINE PATEL
Liverpool
Summary
Safety focused Reliable and dedicated to providing outstanding customer service experience, with a can do attitude! With over 1 year experience as a qualified train guard having hands on experience and exposure to the role of train crewing and the network my aim is to always provide safe and reliable services to all our customers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Train Guard
Sydney Trains
03.2022 - Current
- Preparation of the train inspected the train so that it meets the requires standards to go out for service. Train is clean, free of any offensive graffiti, doors and communication systems are in working order.
- Performing OSP7 in collaboration with OSP6 and TWP156, Operating the Passenger doors when its safe to do so.
- Implemented safe environment and adherence to guidelines of company safety policies and procedures..
- Managed communications flow to customers regarding Junction Stations, departures, arrivals, delays and Track work.
- Delay report, reported any faults on the train using MIMS and SHEM.
- Keeping up to date with current Road Knowledge and Routes Signal, and all other changes in the network which is stated in the Safety Critical Documents
- Providing customer service and physical assistance to Sydney Trains customers as required.
- Dealing with critical incidents and/or emergency situations
Customer Service /Operations Supervisor
Green
02.2017 - 03.2020
- Life OZ – parramatta, nsw
- Helped customers complete purchases, assist them with any finance application eg- Humm, Lombard
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Assisted customers by answering questions and fulfilling requests
- Discussed Solar Systems with customers, and educated them about different products
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Transferred and directed phone calls, guests and mail to correct staff members.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Managed internal operational standards and productivity targets.
- Tracked company equipment, tools and technology to manage inventory.
Human Resources Intern
Nab Employed By Hays Recruitment
04.2016 - 03.2017
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Improved overall employee satisfaction by assisting with benefits administration and addressing individual concerns promptly.
- Collaborated with HR team to update policies, ensuring compliance with federal, state, and local labor laws.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Assisted with payroll processing tasks ensuring timely payments for all employees without discrepancies.
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
Customer Service Cashier
Payal Emporium
01.2012 - 10.2013
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Educated customers on promotions to enhance sales
- Issued receipts and processed refunds, credits, or exchanges
- Opened and closed store independently when needed
Education
Trainee Train Guard Program - Trainee Train Guard Program
Sydney Trains
Sydney09.2022
Certificate IV - Accounting Technology And Bookkeeping
Tafe Swsi
Liverpool, NSW06.2020
Bachelors of Business - Human Resources Management
UWS
Sydney12.2015
Diploma - Human Resources Management
Tafe Swsi
Liverpool11.2014
Skills
- Ability to work well under pressure
- Customer service experience
- Ability to work alone and in a team
- Excellent customer service skills
- Excellent problem solving skills
- Excellent time management skills
- Active Listening
- Complex Problem-Solving
- Safe Work Practices
- Emergency Procedures
Certification
- First Aid Course
Timeline
Train Guard
Sydney Trains
03.2022 - Current
Customer Service /Operations Supervisor
Green
02.2017 - 03.2020
Human Resources Intern
Nab Employed By Hays Recruitment
04.2016 - 03.2017
Customer Service Cashier
Payal Emporium
01.2012 - 10.2013
Trainee Train Guard Program - Trainee Train Guard Program
Sydney Trains
Certificate IV - Accounting Technology And Bookkeeping
Tafe Swsi
Bachelors of Business - Human Resources Management
UWS
Diploma - Human Resources Management
Tafe Swsi
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