Jasmine Rajnai
Pimpama,QLD
Summary
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
11
11
years of professional experience
Work History
Housekeeping Manager
Mariner Shores Resort: Gold Coast Holidays
Gold Coast, QLD
03.2024 - 01.2025
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Manage staff of 15 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Work with Viewpoint and Tanda systems.
- Problem solving in under pressure situations
Operations Coordinator
Mariner Shores Resort: Gold Coast Holidays
Gold Coast, QLD
02.2024 - 03.2024
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
Commercial Cleaner
Dreamworld
Gold Coast, QLD
08.2023 - 02.2024
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
Commercial Cleaner
Twirl N Shine Cleaning
Gold Coast, QLD
07.2014 - 02.2023
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Organized and used industrial cleaning products following strict safety procedures.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
Public Area Cleaner
Millennium 1 Solutions
Coomera, QLD
01.2025 - Current
- Maintained cleanliness of public areas through effective use of cleaning equipment and sanitization techniques.
- Ensured compliance with health and safety regulations, promoting a safe environment for guests and staff.
- Conducted regular inspections to identify cleanliness issues and implemented corrective actions promptly.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
Diploma - Hospitality Administration And Management
TAFE Queensland
Ashmore, QLDCertificate IV - Diversional Therapy
GCIIT
Ashmore QLD11.1998
Skills
- Inventory and Supply Control
- Storage Area Management
- Mattress Cleaning and Turning
- Supply Room Organization
Timeline
Public Area Cleaner
Millennium 1 Solutions
01.2025 - Current
Housekeeping Manager
Mariner Shores Resort: Gold Coast Holidays
03.2024 - 01.2025
Operations Coordinator
Mariner Shores Resort: Gold Coast Holidays
02.2024 - 03.2024
Commercial Cleaner
Dreamworld
08.2023 - 02.2024
Commercial Cleaner
Twirl N Shine Cleaning
07.2014 - 02.2023
Diploma - Hospitality Administration And Management
TAFE Queensland
Certificate IV - Diversional Therapy
GCIIT