Jasmine Sams
Adamstown Heights,NSW
Summary
I have over 5 years of experience in customer service with 2 of those years working as a shift manger, During my time I have excelled in customer service and staff motivation. I am competent in cash handling and resolving customer complaints, I love to work in a team environment and hold customer satisfaction. as a high priority. I can also work independently and efficiently. I value a high standards of workplace safety and follow hygienic practices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Guzman Y Gomez
09.2020 - 01.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Crew Member
Oporto
07.2019 - 09.2020
- Worked front counter and other areas.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Criminology And Psychological Science -
University of Newcastle
Newcastle, NSW2025
St Francis Xavier
Hamilton, NSW2021
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Staff Motivation
- Punctual and Reliable
- Handling Customer Complaints
- Energetic and Enthusiastic
- Food Preparation
- Coffee Making
- Basic Cooking
Certification
- Class C NSW Drivers License
- SITHFAB002 Provide Responsible Service of Alcohol
- HLTAID009 Provide Cardiopulmonary Resuscitation
- HLTAID010 Provide Basic Emergency Life Support
- HLTAID011 Provide First Aid
Timeline
Shift Manager
Guzman Y Gomez
09.2020 - 01.2024
Crew Member
Oporto
07.2019 - 09.2020
Bachelor of Criminology And Psychological Science -
University of Newcastle
St Francis Xavier
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