Summary
Overview
Work History
Education
Availability
Timeline
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Jasmine Schulstad

Pimpama,QLD

Summary

Hey, I’m Jasmine and I'm looking for a causal job over my university holidays. With five years of experience in customer service and over three years in the fast-paced hospitality industry, I’m ready to bring my skills and sunny disposition to your team this summer. I thrive in face-paced environments and excel at creating memorable experiences for customers. My background has equipped me with strong communication, teamwork, and problem-solving skills, making me a valuable asset during the busy holiday season. I’m excited to contribute my enthusiasm and expertise to help your workplace shine!

Overview

5
5
years of professional experience

Work History

Supervisor

Kooco Espresso Bar & Kitchen Robina
02.2023 - Current
  • Applied strong leadership and problem-solving skills to maintain team efficiency and organise workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment.
  • Resolved any issues with customers effectively to ensure they were satisfied and happy.
  • Effectively ordering stock when needed and organising stock to ensure tidy store room.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate
  • Highly skilled Barista, able to make excellent coffees through rush periods.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.

Senior Waitress

Saiko Teppanyaki
08.2021 - 12.2023
  • The ability to handle customers in a calm and kind manner when faced with complaints, anger or rudeness
  • Efficiently manage myself in stressful situations to meet the needs of all customers
  • Ability to set priorities to complete the tasks in most effective manner
  • Ability to quickly clean and set up restaurant to be tidy and presentable
  • Ability to provide great customer service over the phone
  • Handling eftpos, cash and over-the-phone payments
  • Bartending skills including: pouring beer, serving non-alcoholic beverages, mixing cocktails and having knowledge about different wines

Senior Sales Assistant

Bakers Delight
12.2019 - 03.2022
  • Anticipating customer needs to provide them with high quality service to ensure customer satisfaction
  • Working independently and having initiative to keep the store in its best manner
  • The ability to take on feedback well and work on any skills necessary
  • Upselling products and maintaining a high KPI during each shift
  • Upholding visual merchandising standards and keeping the store clean and tidy even in busy periods
  • Opening and closing the store swiftly and efficiently
  • Opening and closing the till


Education

Bachelor of Built Environment - Interior Design

Queensland University of Technology
Brisbane, QLD
06-2029

High School Diploma -

Elanora State High School
Queenland
11-2022

RESPONSIBLE SERVICE OF ALCOHOL -

08.2021

Certificate 3 - Business (retail focused)

Workplace Training Strategies
03.2021

Availability

  • Monday: All day
  • Thursday: All day
  • Sunday: All day


Timeline

Supervisor

Kooco Espresso Bar & Kitchen Robina
02.2023 - Current

Senior Waitress

Saiko Teppanyaki
08.2021 - 12.2023

Senior Sales Assistant

Bakers Delight
12.2019 - 03.2022

RESPONSIBLE SERVICE OF ALCOHOL -

Certificate 3 - Business (retail focused)

Workplace Training Strategies

Bachelor of Built Environment - Interior Design

Queensland University of Technology

High School Diploma -

Elanora State High School

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Jasmine Schulstad