Jasmine Seach
Arcadia South,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Hotel Reception
Parklake Hotel
01.2023 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
Foal Watch Attendant
Ealing Park Broodmare And Spelling Farm
07.2022 - 01.2023
- Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary
- Inspected, prepared, cleaned, disinfected and maintained comfortable horse stables
- Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians
Store Manager
Augustus Gelatery
05.2022 - 10.2022
- Managed inventory control, cash control and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Completed point of sale opening and closing procedures
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Created employee schedules to align coverage with forecasted demands
Shift Supervisor
Augustus Gelatery
01.2022 - 05.2022
- Completed store opening and closing procedures and balanced tills
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Trained new employees and delegated daily tasks and responsibilities
Amusement Attendant
Fun Planet
09.2021 - 01.2022
- Carried out day-to-day duties accurately and efficiently
- Worked flexible hours across night, weekend and holiday shifts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Maintained excellent attendance record, consistently arriving to work on time
- Engaged safety devices and monitored attraction during operation to reduce safety risks
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements
- Operated rides and attractions according to written guidelines to reduce injuries
- Cleaned rides and attractions to reduce spread of germs and bacteria
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences
Education
High School -
Greater Shepparton Secondary College
Skills
- Point of Sale systems
- Order management
- Team leadership and coaching
- Dependable and reliable
- Scheduling knowledge
- Strong multi-tasking
- Stock management
- Staff Management
- Reservation Management
- Guest Relations
- Problem-Solving
- Phone and Email Etiquette
Accomplishments
- First Aid
- Working with children’s check
- P2 car license
References
- Rebecca Lurati, Ealing Park Euroa, 0427 736 662
- Elisha Antunov, Parklake Hotel, 0409 535 196
Timeline
Hotel Reception
Parklake Hotel
01.2023 - Current
Foal Watch Attendant
Ealing Park Broodmare And Spelling Farm
07.2022 - 01.2023
Store Manager
Augustus Gelatery
05.2022 - 10.2022
Shift Supervisor
Augustus Gelatery
01.2022 - 05.2022
Amusement Attendant
Fun Planet
09.2021 - 01.2022
High School -
Greater Shepparton Secondary College
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