Jasmine Stephens
South Burnett CTC
Brisbane,QLD
1
Certification
2027
years of professional experience
Designed and implemented comprehensive strategies aimed at fostering safe and stable environments, mentoring new staff, and ensuring team adherence to policy, procedure, and licensing standards.
Professional with strong background in providing residential support. Capable of fostering supportive and safe living environment while adapting to varying needs. Skilled in crisis intervention, conflict resolution, and effective communication. Known for collaborating well with team members and consistently achieving desired outcomes. Dependable and flexible, ensuring smooth operations and positive experiences for all residents.
Work History
Residential Support Worker / Acting Team Leader
7 Years 7 Months- Delivered continuous residential care for young individuals facing trauma, disabilities, and behavioral challenges.
- Executed care plans in accordance with established therapeutic frameworks.
- - Develop life skills, apply TCI strategies, maintain documentation, and collaborate with professionals.
- - Supervise staff, coordinate rosters, mentor new hires, and manage critical incidents.
- Assisted individuals with daily living activities, fostering independence and personal growth.
- Collaborated with multidisciplinary teams to ensure holistic support for residents.
- Monitored behavioral patterns and reported concerns to enhance resident well-being.
- Implemented recreational activities, promoting social interaction and engagement among clients.
- Maintained accurate documentation of client progress and incidents for compliance purposes.
- Trained new staff on protocols and procedures, ensuring consistent care delivery.
- Advocated for residents' rights, facilitating communication between clients and service providers.
- Contributed to a positive community atmosphere by facilitating group activities and fostering strong relationships among residents.
- Upheld resident privacy by maintaining confidentiality in all interactions involving sensitive information.
- Ensured medication compliance by administering prescribed medications in accordance with established guidelines.
- Increased staff efficiency through active participation in staff meetings, trainings, and shift changeovers while sharing pertinent information about resident progress.
- Provided crisis intervention when needed, utilizing de-escalation techniques and collaborating with appropriate resources for resolution.
Transfers Department
2 Years- - Managed food transfers and ensured GMP compliance.
- - Monitored temperature control and collaborated on quality control.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Food Handler
1 Year- - Prepared and packaged meat products following hygiene standards.
- Ensured compliance with food safety regulations during meat handling and preparation
- Assisted in maintaining cleanliness and organization of workstations and storage areas
- Monitored inventory levels, reporting discrepancies to management for timely replenishment
- Conducted quality checks on meat products to ensure freshness and adherence to standards
- Supported delivery and logistics operations by preparing orders for shipment accurately
Casual/Part-Time – Multi Cargo Worker
- - Secured and quality-checked vehicles for shipping.
- Followed safety protocols to maintain a secure work environment.
- Conducted routine maintenance on equipment to minimize downtime.
- Trained new employees on operational procedures and safety guidelines.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
Promoter
- - Distributed marketing material and engaged the public.
- Engaged customers through product demonstrations, enhancing brand awareness and increasing sales opportunities.
- Coordinated promotional events, ensuring seamless execution and alignment with marketing strategies.
- Distributed promotional materials effectively, maximizing visibility and customer engagement at events.
- Monitored inventory levels of promotional items, ensuring adequate supplies for events and demonstrations.
Education
Certificate IV - Child, Youth And Family Intervention
Skills
Trauma-Informed Care
Therapeutic Crisis Intervention (TCI)
Youth Residential Care
Behaviour Support & De-escalation
Child Protection & Safeguarding
Risk Assessment & Safety Planning
Crisis Intervention & Incident Management
Case Planning & Goal Setting
Positive Behaviour Support
Life Skills Development
Youth Mentoring & Advocacy
Cultural Safety & Māori and Pasifika Engagement
Family & Stakeholder Engagement
Team Leadership & Supervision
Staff Training
Coaching & Induction
Rostering & Shift Coordination
Policy & Legislative Compliance
NDIS Standards & Practice
Documentation & Case Notes
Critical Incident Reporting
Conflict Resolution
Communication & Relationship Building
Microsoft Office (Word
Excel & Outlook)
Certification
- Certificate IV in Child Youth and Family Intervention (Residential and Out-of-Home Care)
- - Hope & Healing Framework
- - TCI (Therapeutic Crisis Intervention)
- - ASIST
- - Three Pillars of Transforming Care
- - Queensland Information Privacy Act
- - Infection Control Training
- - Harassment-Free Workplace
- - Fire Safety
- - First Aid & CPR
- - Bronze Medallion
Additional Leadership Experience
- Kākahu Coordinator – Te Kapa Haka
- Te Hau Tawhiti
- Committee Member – Te Kapa Haka
- Coordinated merchandise procurement, budgeting, inventory management, and fundraising initiatives.
- Organised cultural events and collaborated with community stakeholders.
Timeline
Residential Support Worker / Acting Team Leader
South Burnett CTC
01.2019 - CurrentRead More
Transfers Department
Youfoodz Ltd
01.2017 - 01.2019Read More
Food Handler
Jack Purcell Meat
01.2016 - 01.2017Read More
Casual/Part-Time – Multi Cargo Worker
Wallace Investments
2014 - 09.2016Read More
Promoter
Hansens Ltd
2013 - 02.2014Read More
TAFE QLD
Certificate IV from Child, Youth And Family Intervention
Read More