Jasmine Sutherland-Small
Beerwah,QLD
Summary
Hardworking, friendly and reliable person with over 5+ years of customer service experience. Working in fast-paced and result-orientated workplaces has allowed me to develop important skills including multitasking, prioritisation, teamwork and excellent communication. I have trained new and existing coworkers by providing constructive criticism and always demonstrating correct workplace procedures and policies. I am interested in developing my experiences, as well as taking on responsibilities and learning new skills in the workplace environment.
Overview
5
5
years of professional experience
Work History
LEAD BARISTA
Alice & George Cafe
11.2022 - Current
- Utilised knowledge of drink formulas and recipes to prepare high volume of daily beverages for customers.
- Planned staffing levels and schedules to maintain food service operational standards.
- Trained and supervised staff members, providing guidance and performance feedback.
- Addressed customer inquiries and concerns, maintaining positive relationships.
- Tracked changing trends and technologies in food production and integrated new strategies to streamline processes.
- Maintained and exceeded customers' expectations to build brand loyalty.
- Resolved customer issues with great communication and creative solutions.
CREW TRAINER AND BARISTA
McDonald's
05.2019 - 09.2022
- Coordinated team workflows to optimize strengths and promote teamwork
- Explained general and job-specific procedures and led by example for hands-on training
- Promoted teamwork, customer focus and commitment to meet performance metrics
- Highlighted store promotions, answered questions and handled transactions
- Maintained clean work stations to adhere to health and safety guidelines
- Prepared beverage and food products in compliance with company recipes and guidelines
- Learned about brewing methods, beverage blends, food preparation techniques to improve customer service and product quality
- Managed cash and credit card payments and counted change.
Education
BACHELOR OF BUSINESS - TOURISM, LEISURE & EVENT MANAGEMENT -
University of the Sunshine Coast
11.2021
COMPLETED HIGH SCHOOL -
Glasshouse Christian College
11.2018
DIPLOMA OF BUSINESS -
Prestige Service Training
09.2017
Skills
- Customer Service
- Multitasking
- Teamwork
- Time Management
- Problem Solving
- Multi-Tasking
- Espresso Machine Operations
- Adaptability to Change
- Excellent Communication
References
- Anthony Tait, Manager, Alice & George Cafe, 0406880814, anthony.taitballard@spotless.com.au
- Tyler Skelton, Supervisor, Alice & George Cafe, 0408819415, taffy@outlook.com.au
Timeline
LEAD BARISTA
Alice & George Cafe
11.2022 - Current
CREW TRAINER AND BARISTA
McDonald's
05.2019 - 09.2022
BACHELOR OF BUSINESS - TOURISM, LEISURE & EVENT MANAGEMENT -
University of the Sunshine Coast
COMPLETED HIGH SCHOOL -
Glasshouse Christian College
DIPLOMA OF BUSINESS -
Prestige Service Training
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