Jasmine Sutton
Traralgon,VIC
Summary
Proven leader and effective decision-maker with a track record of enhancing customer satisfaction and driving sales growth at KFC Restaurant. Skilled in strategic planning and team motivation, adept at fostering a culture of continuous improvement. Achieved consistent sales growth through exceptional customer service and staff development.
Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
KFC Restaurant
10.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Education
High School Diploma -
Traralgon College
06-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Team building
- Employee scheduling
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Sales growth
- Staff development
- Strategic planning
- Policy enforcement
- Orientation and training
- Cost control
- Financial management
- Budgeting and finance
- Schedule oversight
- Negotiation
Accomplishments
Worked critically for 6 months and presented ny board of review to Head office KFC and became certified to be a restaurant manager.
Documented and resolved Team issues which led to improved store culture.
Organised + Ran staff meetings in order to delegate tasks to assist the business in succeeding.
Languages
English
Native or Bilingual
Timeline
Assistant Manager
KFC Restaurant
10.2018 - Current
High School Diploma -
Traralgon College
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