Jasmine Thomas
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technology Department Coordinator
Officeworks
12.2019 - Current
- Started as a team member, then a shift manager, now a department coordinator
- Working with a large variety of customers with different needs to ensure customer satisfaction acting as an escalation point for customers to provide hands on customer service
- Monitoring team performance and relaying this information back to the store's business manager
- Training and onboarding new employees
- Assisting in the process of closing an old location and reopening a new store
- Assisting in rostering and cost rates
- Managing the team and handling their day to day activities providing them with tasks to complete during their shifts
- Managing merchandise protection standards to reduce stock loss
- Managing warranty claims for technology products
- Opening and closing the store
- Oversaw daily operations, ensuring smooth workflows and timely completion of tasks within the department.
Barista
McDonalds
09.2018 - 06.2020
- Following food handling, money handling, and customer procedures
- Serving both in-store and drive through customers
- Working to achieve hourly and daily KPIs
- Maintaining stock levels
- Creating an inviting environment for regular customers by remembering their usual orders
- Working the morning coffee rush
- Adapting through the changeover from the breakfast menu to the lunch menu
Cashier and replenishment
IGA
08.2016 - 10.2018
- Following money handling and customer handling procedures
- Receiving and placing orders
- Dealing with standing orders with surrounding businesses
- Maintaining stock levels
- Checking stock quality and stock rotation
- Training crew members on eftpos and register systems, as well as enforcing floor procedures surrounding stock handling
- Sorting, cutting, weighing, and bagging produce to prepare for display and sale
- Following store presentation standards
Education
Bachelor of Psychological Science -
University of Tasmania
07.2026
HSC -
Loyola Senior High School
01.2018
Skills
- Strong Communicator
- Time management
- Independent and collaborative worker
- Workload prioritization
- Verbal and written communication
- Problem-solving
Certification
- Forklift License
- Unrestricted manual car license
- First Aid certificate
- Working With Children Check
Hobbies and Interests
- Marathon and Ultramarathon running
- Triathlon
- Reading
- Piano
Timeline
Technology Department Coordinator
Officeworks
12.2019 - Current
Barista
McDonalds
09.2018 - 06.2020
Cashier and replenishment
IGA
08.2016 - 10.2018
HSC -
Loyola Senior High School
Bachelor of Psychological Science -
University of Tasmania
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