JASMINE TREGEAR
Woombye,QLD
Summary
I am a highly-motivated person with the desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. I am adept at working effectively, unsupervised and quickly mastering new skills. I am currently working as a Technical Writer for Auto and General. I have a sound knowledge of editing and distribution processes, and I am dedicated to thorough and accurate writing.
Overview
7
7
years of professional experience
Work History
Technical Writer - Academy Coach Motor Claims
Auto and General Insurance
11.2022 - Current
- Gather information from subject matter experts to create technical documentation.
- Edit documents for grammar, clarity, content and formatting.
- Complete writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
- Analyze customer feedback to improve product documentation.
- Work with internal team to obtain in-depth understanding of products.
- Assist in the development of web-based help systems utilizing HTML and CSS coding techniques.
- Establish consistent and repeatable process for technical documentation within global team.
- Ensure compliance with applicable standards while creating technical documents such as ISO 9000 or IEEE Standards.
- Maintain a library of existing technical documents and manuscripts.
- Select various graphics to accompany written material.
- Collaborate with teams on product development and implementations.
- Develop and authored technical information for internal and external utilization.
- Manage Motor Vehicle Claims with a specialisation in Motorcycles
- Provide coaching and training to new Consultants
- Offer support services and assist vulnerable customers
- Manage and resolve customer complaints
- Communicate with repairers and towing companies for routine updates on claims
- Develop and write business process for the Motor Claims Department
- Engage with stakeholders to negotiate business changes
- Monitor progress and work towards deadlines and KPIs
- Facilitate team huddles and meetings
- Develop and implement team incentives
- Work autonomously and manage an individual portfolio of work.
Junior Manager
Scarborough Harbour Brewing Co.
04.2022 - 11.2022
- Monitored employee attendance records and took appropriate action when necessary.
- Collaborated with other departments to ensure smooth daily operations.
- Resolved customer complaints in an efficient and professional manner.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Provided guidance on best practices for operational efficiency improvements.
- Organized resources and delegated tasks efficiently among team members.
- Developed official company correspondence and public statements such as press releases.
- Supervised and evaluated staff performance, providing feedback to improve team productivity.
Kitchen Hand
Stone and Brew
07.2021 - 04.2022
Head Maker / Customer Service / Delivery Driver
Domino's Pizza Maroochydore
03.2017 - 09.2020
Education
High School Diploma -
Maroochydore State High School
Maroochydore, QLD11-2020
Skills
- Document Library Development
- External Team Collaboration
- Database Management
- User Documentation Production
- Proposal Writing
- Documentation Management
- Content Development
- Editing
- Process Documentation
- HTML and XML Proficiency
References
References provided upon request.
Timeline
Technical Writer - Academy Coach Motor Claims
Auto and General Insurance
11.2022 - Current
Junior Manager
Scarborough Harbour Brewing Co.
04.2022 - 11.2022
Kitchen Hand
Stone and Brew
07.2021 - 04.2022
Head Maker / Customer Service / Delivery Driver
Domino's Pizza Maroochydore
03.2017 - 09.2020
High School Diploma -
Maroochydore State High School
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