Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JASMINE VELEVSKI

Lalor

Summary

To obtain a position focused on customer service while achieving the strategy and vision of the organisation. I am result orientated and always ensure that all tasks are carried out to the highest standard in allocated time. I am now seeking a new opportunity to utilise my skills and experience to contribute to the success of your company.

Overview

4
4
years of professional experience

Work History

Supply Chain Customer Service

Proximo
05.2024 - Current
  • Processing customer sales orders
  • Processing sample orders
  • Stock reconciliation reports
  • Looking into and responding to customer & Mainfreight correspondence in the inbox
  • investigating short deliveries & damages
  • creating stock inwards
  • Investigating issues with orders e.g. pricing discrepancies, EDI issues

Customer Service Administration Assistant

Mainfreight Logistics
07.2022 - Current
  • Debtor Control
  • Accounts payable / Accounts receivable
  • Emails managing multiple inboxes
  • Customer service
  • Customer account management
  • Back up pallet controller


Retail sales assistant

Edge Clothing
12.2021 - Current
  • Greeting customers and assisting them with their inquiries
  • providing product information
  • handling transactions
  • displaying and replenishing goods
  • receiving and storing new orders
  • handling complaints
  • monitoring store safety
  • assisting new staff, and general maintenance of the store.

Customer service officer APS4

Serco Citizens Australia
03.2021 - 06.2022
  • Managing complex and high volume inbound and outbound calls
  • working unsupervised in a fast-paced environment
  • meeting KPIs
  • logging detailed interactions
  • managing secure data
  • providing floor support, and performing customer verifications.

Education

Victorian certificate of education (VCE) -

Lalor Secondary College
Lalor, VIC
11.2013

Skills

  • Good management skills, and the ability to pay attention to details
  • Excellent communication skills - both oral and written
  • Ability to handle pressure and work effectively
  • Good organizational, interpersonal and problem solving skills
  • People skills: able to relate well with diverse groups of customers
  • Computer proficient, able to operate a computer and other related gadgets and programs
  • Highly motivated and enthusiastic and show initiative
  • Ability to work under little or no supervision
  • Possess administrative skills, and the ability to work as part of a team
  • Ability to multitask and be flexible
  • Patient, resilient and adaptable

References

  • Natalia, Edge Manager - 0403 007 477
  • Christian, Edge Area Manager - 0402 011 913
  • Jaclyn, Mainfreight Team Leader - 0497 256 060

Timeline

Supply Chain Customer Service

Proximo
05.2024 - Current

Customer Service Administration Assistant

Mainfreight Logistics
07.2022 - Current

Retail sales assistant

Edge Clothing
12.2021 - Current

Customer service officer APS4

Serco Citizens Australia
03.2021 - 06.2022

Victorian certificate of education (VCE) -

Lalor Secondary College

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JASMINE VELEVSKI