Jasmine Welch
Darwin,NT
Summary
A motivated and reliable individual seeking an administrative role within the Northern Territory Government. Known for my team-oriented approach, I consistently treat others with respect and professionalism, contributing positively to workplace culture. I bring a proactive, 'whatever it takes' attitude, and thrive in environments where following established processes and procedures is essential. I am committed to maintaining confidentiality, accuracy, and integrity when handling sensitive information and official documentation. Eager to join a high-performing team, I am looking for opportunities that offer training, mentoring, and ongoing development to further enhance my skills within a law enforcement setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Records Officer AO2 (HDA AO3)
Department of Digital Development
Darwin, NT
02.2025 - Current
- I'm currently in a temporary AO2 role, doing HDA as an AO3.
- I started in this role as an AO2 and was offered to act in an AO3 role as of May.
- During my experience here, I have received close mentoring on the various processes involved in serving 14 across government agencies.
- Received earlier exposure to NTG Pay and the LTF Wizard for the actioning of incoming invoices.
- I was offered the opportunity to be a part of a panel, where I received training and mentoring from fellow members.
- I was the primary backup for the courier, delivering NTPF/NTFES mail to its various locations.
- Processed incoming and outgoing mail items while updating our electronic registries stored in TRM.
- Provided support in training new staff on the internal practices.
- Responded to internal inquiries regarding delivery and information requests.
- Identified areas where process improvements could be made to enhance efficiency and effectiveness.
- Developed and implemented records management policies and procedures.
- Maintained physical and electronic records, ensuring accuracy and security of information.
- Ensured that all documents were properly labelled according to established standards before being sent out to the appropriate receiver.
- Amended/updated work instructions with improvements to processes.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and tracking items upon request.
- Strictly adhered to confidentiality policies.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
Records Officer (AO2)
Northern Territory Police Force
Berrimah, Darwin, NT
07.2024 - 02.2025
- Early exposure to archiving highly confidential records using IJIS (Integrated Justice Information System).
- I was the primary backup for the courier, delivering NTPF/NTFES mail to various locations
- Ensured that all outgoing items were properly labelled according to established standards before being sent out to the receiver.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and tracking items when requested.
- Strictly adhered to confidentiality polices.
- Scanned images and documents with careful attention to clear scans.
- Maintained positive working relationship with fellow staff and management.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
Customer Service Staff Member
Leanard's Chicken
Palmerston, Darwin , NT
08.2023 - 12.2024
- Handled cash register transactions and maintained accurate financial records.
- Prepared food items according to safety and health standards.
- Maintained cleanliness of dining area and kitchen workspace.
- Collaborated with team members to ensure smooth operations during busy hours.
- Monitored inventory levels and communicated needs to management effectively.
- Developed strong relationships with repeat customers by providing excellent customer service on each visit.
- Trained new staff on customer service protocols and menu items.
- Ensured accuracy of orders by double-checking all items before ringing up purchases.
- Provided product information to customers and addressed all questions promptly and knowledgeably.
Casual Staff
QBD Books
Casuarina, Darwin , NT
06.2024 - 09.2024
- Assisted team members with daily tasks and responsibilities to ensure smooth operations.
- Maintained inventory levels by organizing and restocking supplies as needed.
- Collaborated with colleagues to improve workflow efficiency during peak periods.
- Monitored cleanliness and organization of work areas to promote safety standards.
- Met incoming customers pleasantly and offered support and service.
- Processed payments, issued receipts and provided change.
Offsite Administration Support Officer
Darwin Crash Repair
Darwin, NT
02.2021 - 12.2023
- Provided administrative support to management and other staff.
- Performed data entry tasks into various databases.
- Assisted with special projects as needed by management.
- Provided customers with service updates via SMS through the company's website
- Updated the car's current position in the repair process on the insurance website.
- Once trained, I was trusted to work offsite, unsupervised in the various data systems used by the company
- directly updating insurance company systems
- Upheld confidentially with customers personal contact information and details
- General office duties such as scanning documents into the panel shops
Usher
Darwin Entertainment Centre
Darwin, NT
09.2022 - 12.2022
- Greeted guests, ensuring a welcoming atmosphere at events.
- Assisted with ticketing and crowd management during performances.
- Monitored audience behaviour, ensuring compliance with venue policies.
- Collaborated with event staff to maintain smooth operations throughout events.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Verified tickets for entry into the venue.
- Distributed programs and other materials to guests as needed.
- Conducted pre-event inspections of the facility to identify potential hazards or deficiencies.
Student Volunteer
Chemist Warehouse
Palmerston, Darwin , NT
11.2021 - 11.2021
- Maintained cleanliness and organization of store displays and shelves.
- Supported inventory management by restocking shelves regularly.
- Engaged with customers to address inquiries and resolve concerns.
- Participated in training sessions to enhance product knowledge and service skills.
- Handled cash, credit, and debit transactions while ensuring secure payment processing.
Education
High School Graduate (NTCET) -
Taminmin College
Humpty Doo, NT11-2023
Skills
- Customer service
- Data entry
- Records management
- Administrative support
- Reliable
- Excellent team player
Certification
- ORCA card (working with children's card)
- Open driver's license
- RSA license
- Police security check (PF166) – valid
- Certificate in Appropriate Workplace Behaviour
- Certificate in Merit Selection
- Certificate in Cert 1 Business
- Certificate in Cert 1 Retail Services
References
Helen Wilson
Business: Department of Corporate and Digital Development (DCDD)
Title: Manager
Email: helen.wilson@nt.gov.au
Phone:
Regina Lyne
Business: Records Management located at PMC Berrimah
Title: Manager
Email:
Phone:
Timeline
Records Officer AO2 (HDA AO3)
Department of Digital Development
02.2025 - Current
Records Officer (AO2)
Northern Territory Police Force
07.2024 - 02.2025
Casual Staff
QBD Books
06.2024 - 09.2024
Customer Service Staff Member
Leanard's Chicken
08.2023 - 12.2024
Usher
Darwin Entertainment Centre
09.2022 - 12.2022
Student Volunteer
Chemist Warehouse
11.2021 - 11.2021
Offsite Administration Support Officer
Darwin Crash Repair
02.2021 - 12.2023
High School Graduate (NTCET) -
Taminmin College
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