Summary
Overview
Work History
Education
Skills
Driver License
Own Vehicle
References
Timeline
Generic

JASMINE WHEELHOUSE

Melbourne,VIC

Summary

Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Bakers Delight
01.2017
  • Providing excellent customer service, Using the POS register, extensive cash handling and EFTPOS use, Upselling where appropriate, promoting specials, extensive product knowledge, General cleaning to maintain the appearance of the store, Adhering to safe food handling practices, Provide excess stock to charities at the end of day, Completing daily checklists, opening and closing procedures, Undertaking daily stocktake at the end of each shift, Recording wastages

Accounts Receivable Clerk

Miele
12.2022 - Current
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Banking (eft and credit card transactions)
  • Responded to inbound inquiries regarding accounts and payments.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Utilized Microsoft Excel to manage invoices and payments.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.

Miele Service and Spares Consultant

Miele
08.2021 - 12.2022
  • Scheduling service technician bookings with customers
  • Take credit card payments for spare part orders
  • Managing customer complaints, being the first point of contact
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

KFC Team Member

KFC
- 07.2021
  • Fast paced work environment, Computer skills/Knowledge, Operating systems (Windows), Presentation software (PowerPoint), (Word), (Publisher), Spreadsheets (Excel, Google Spreadsheets, etc.), Communication and collaboration tools (Skype, etc.), Social Media Fanatic, Quick/efficient keyboard user, Multitasking, Food preparation, Customer Service Skills, Working under pressure, Team work/cooperation, Cash handling/eftpos use, Attention to detail, Dealing with different types of customers in a professional manner

Factory Worker

Masters Distribution
- 01.2020
  • Operating Plastic injection moulding machines, Pick pack and label boxes/products, Wrapping up pallets when completed, Lifting, Taping boxes

Team Member

Woolworths
01.2018 - 01.2019
  • Provide excellent customer Service, Stocking Shelves with products, Facing products to improve store presentation, Changing aisle end merchandising each week, Organising deliveries into correct departments, Maintaining the appearance of the store through general cleaning, Adhering to OH&S requirements

Education

Certificate III Customer Engagement -

ALFFIE
01.2020

Year 11 Certificate -

Box Hill Institute
01.2019

Skills

  • Cooperative
  • Efficient listener
  • Understanding
  • Hard worker
  • Reliable
  • Responsible
  • Organisational skills
  • Quick Learner
  • Great attention to detail

Driver License

True

Own Vehicle

True

References

  • Tyson McNamara, Box Hill Tafe (Nelson), 1300 269 445, T.Mcnamara@boxhill.edu.au
  • Paul Meikeljohn, Personal reference, 0423 147 062, Paulme1@gmail.com

Timeline

Accounts Receivable Clerk

Miele
12.2022 - Current

Miele Service and Spares Consultant

Miele
08.2021 - 12.2022

Team Member

Woolworths
01.2018 - 01.2019

Customer Service Representative

Bakers Delight
01.2017

KFC Team Member

KFC
- 07.2021

Factory Worker

Masters Distribution
- 01.2020

Certificate III Customer Engagement -

ALFFIE

Year 11 Certificate -

Box Hill Institute

Similar Profiles

CREATE PROFILE
JASMINE WHEELHOUSE