JASMINE WHEELHOUSE
Melbourne,VIC
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Bakers Delight
01.2017
- Providing excellent customer service, Using the POS register, extensive cash handling and EFTPOS use, Upselling where appropriate, promoting specials, extensive product knowledge, General cleaning to maintain the appearance of the store, Adhering to safe food handling practices, Provide excess stock to charities at the end of day, Completing daily checklists, opening and closing procedures, Undertaking daily stocktake at the end of each shift, Recording wastages
Accounts Receivable Clerk
Miele
141 Camberwell Road, Hawthorn East 3123
12.2022 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Banking (eft and credit card transactions)
- Responded to inbound inquiries regarding accounts and payments.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Developed and maintained positive relationships with clients to maximize collections.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Utilized Microsoft Excel to manage invoices and payments.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Miele Service and Spares Consultant
Miele
30/35 Dalmore Dr, Scoresby VIC 3179
08.2021 - 12.2022
- Scheduling service technician bookings with customers
- Take credit card payments for spare part orders
- Managing customer complaints, being the first point of contact
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
KFC Team Member
KFC
- 07.2021
- Fast paced work environment, Computer skills/Knowledge, Operating systems (Windows), Presentation software (PowerPoint), (Word), (Publisher), Spreadsheets (Excel, Google Spreadsheets, etc.), Communication and collaboration tools (Skype, etc.), Social Media Fanatic, Quick/efficient keyboard user, Multitasking, Food preparation, Customer Service Skills, Working under pressure, Team work/cooperation, Cash handling/eftpos use, Attention to detail, Dealing with different types of customers in a professional manner
Factory Worker
Masters Distribution
- 01.2020
- Operating Plastic injection moulding machines, Pick pack and label boxes/products, Wrapping up pallets when completed, Lifting, Taping boxes
Team Member
Woolworths
01.2018 - 01.2019
- Provide excellent customer Service, Stocking Shelves with products, Facing products to improve store presentation, Changing aisle end merchandising each week, Organising deliveries into correct departments, Maintaining the appearance of the store through general cleaning, Adhering to OH&S requirements
Education
Certificate III Customer Engagement -
ALFFIE
01.2020
Year 11 Certificate -
Box Hill Institute
01.2019
Skills
- Cooperative
- Efficient listener
- Understanding
- Hard worker
- Reliable
- Responsible
- Organisational skills
- Quick Learner
- Great attention to detail
Driver License
True
Own Vehicle
True
References
- Tyson McNamara, Box Hill Tafe (Nelson), 1300 269 445, T.Mcnamara@boxhill.edu.au
- Paul Meikeljohn, Personal reference, 0423 147 062, Paulme1@gmail.com
Timeline
Accounts Receivable Clerk
Miele
12.2022 - Current
Miele Service and Spares Consultant
Miele
08.2021 - 12.2022
Team Member
Woolworths
01.2018 - 01.2019
Customer Service Representative
Bakers Delight
01.2017
KFC Team Member
KFC
- 07.2021
Factory Worker
Masters Distribution
- 01.2020
Certificate III Customer Engagement -
ALFFIE
Year 11 Certificate -
Box Hill Institute