Jasmine Whittaker
Manoora,QLD
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with experience building community and developing social skills through incremental therapeutic techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Worker
Southern Cross Support Services
01.2025 - Current
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Conducted home visits to assess clients' home environment and provide support.
- Assisted clients in developing and setting realistic goals to promote positive change.
Store Manager
Smiggle Cairns DFO
05.2024 - 12.2025
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Casual Retail Assistant
Surf Dive Ski
05.2023 - 05.2024
- Assisted customers with prompt and polite support in-person and via telephone.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Visual Merchandiser
Ally Fashion
11.2022 - 05.2023
- Managed merchandising standards and maintained consistency across distribution channels.
- Created look and feel of visual merchandising publications to better target specific audiences.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Improved field teams' sales by coaching on merchandising techniques.
- Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
Store Manager
Ally Fashion
05.2022 - 11.2022
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Second in charge
Ally Fashion
09.2021 - 05.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Qualified Hairdresser
Blondies Kuts and Kurls
11.2020 - 03.2021
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Apprentice Hairdresser
Blondies Kuts and Kurls
05.2018 - 11.2020
- Assisted hair stylists with colourwork by applying base colour and toners.
- Answered telephone calls to provide information and schedule new appointments.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Helped customers select styles for special events such as prom and formal dances.
Education
Child Youth And Family Intervention
Central Queensland University
Cairns 03-2026
Certificate 3 in Hairdressing -
TAFE Queensland
QLD11.2020
year 12 certificate -
Gordonvale high school
01.2014
Skills
- Daily living support
- Disability care
- Personal errands
- Cultural sensitivity
- Housekeeping and laundry
- Mental health assistance
- Budgeting and financial management
- Meal planning and preparation
- Active listening
Certification
Current NDIS Worker card.
Current working with children check.
Blue card.
Manual Open drivers Licence.
First Aid Certificate.
Timeline
Support Worker
Southern Cross Support Services
01.2025 - Current
Store Manager
Smiggle Cairns DFO
05.2024 - 12.2025
Casual Retail Assistant
Surf Dive Ski
05.2023 - 05.2024
Visual Merchandiser
Ally Fashion
11.2022 - 05.2023
Store Manager
Ally Fashion
05.2022 - 11.2022
Second in charge
Ally Fashion
09.2021 - 05.2022
Qualified Hairdresser
Blondies Kuts and Kurls
11.2020 - 03.2021
Apprentice Hairdresser
Blondies Kuts and Kurls
05.2018 - 11.2020
Child Youth And Family Intervention
Central Queensland University
Certificate 3 in Hairdressing -
TAFE Queensland
year 12 certificate -
Gordonvale high school
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